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Which tools should CK use while conducting the next synchronous journey mapping session?
Cloud Kicks (CK) understands that all members of its cross-functional remote team can contribute to the design of a product through collaborative activities. Which tools should CK use while conducting the next synchronous journey mapping session?A . Design creation toolsB . Whiteboarding toolsC . Presentation toolsView AnswerAnswer: B Explanation: Whiteboarding...
Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery. Which method should the strategy designer use to help stakeholders decide which ideas to build-A . Priority matrixB . Data analysisC . Design critiqueView AnswerAnswer: A...
How should the design team present this information knowing they would challenge a stakeholder's hypothesis?
At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product. How should the design team present this information...
What should their strategy designer explore to increase market share?
Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger. What should their strategy designer explore to increase market share?A . Deepening customer engagementB . Diversifying product offeringsC . Reinvesting in existing productsView AnswerAnswer: B Explanation: The strategy designer should explore diversifying product offerings...
Which alignment and accountability document should be used after this workshop to bring the plan to reality?
A strategy designer and a UX team have recently workshopped and developed a plan around the team's purpose and how they will align with the rest of the organization's goals and objectives. Which alignment and accountability document should be used after this workshop to bring the plan to reality?A ....
In addition to Marketing Cloud, which product should be recommended?
Cloud Kicks wants to start providing coupons to its digital consumers. In addition to Marketing Cloud, which product should be recommended?A . B2C CommerceB . Revenue CloudC . Service CloudView AnswerAnswer: A Explanation: B2C Commerce is a Salesforce product that helps businesses create engaging and personalized online shopping experiences for...
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?
Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture. When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?A . Would customers recommend this to a friend?B . How would...
Poll results reveal consumers would like to be future-ready through more inclusive products and experiences.
Poll results reveal consumers would like to be future-ready through more inclusive products and experiences. What should the strategy designer intentionally do to drive this outcome7A . Design with exclusion experts.B . Increase the design timeline.C . Set customer acquisition targets for diverse audiences.View AnswerAnswer: A Explanation: Designing with exclusion...
A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned.
A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned. Which tool should a strategy designer recommend for the team to begin alignment7A . BrainstormB . Team agreementC . Consequence Scanning workshopView AnswerAnswer: B Explanation: A team agreement is a...
Which part of the business model canvas represents desirability?
Cloud Kicks would like to use a business model canvas to evaluate the desirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea. Which part of the business model canvas represents desirability?A . Key activitiesB . Value propositionC . Customer segmentsView...
