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How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?
How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?A . Masked data will be de-masked during response journey.B . Masked data will be de-masked during request journey.C . Responses that do not meet the relevance threshold will be automatically rejected.View AnswerAnswer:...
Which feature in Einstein for Service should the support team use?
A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?A . Einstein Service...
What is a consideration for this requirement?
Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback data to be accessible for reporting purposes. What is a consideration for this requirement?A . Storing this data requires Data Cloud to be provisioned.B . Storing this data requires a custom...
Which API service should UC use to meet this requirement?
Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?A . REST APIB . Metadata APIC . SOAP APIView AnswerAnswer: A Explanation:...
Which objects should UC select to configure Service AI Grounding?
Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding. Which objects should UC select...
What is an AI Specialist able to do when the “Enrich event logs with conversation data" setting in Einstein Copilot is enabled?
What is an AI Specialist able to do when the “Enrich event logs with conversation data" setting in Einstein Copilot is enabled?A . View the user click path that led to each copilot action.B . View session data including user Input and copilot responses for sessions over the past 7...
What is the correct process to leverage Prompt Builder in a Salesforce org?
What is the correct process to leverage Prompt Builder in a Salesforce org?A . Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.B . Select...
How should UC meet this requirement?
Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?A . Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.B . Enable Einstein Conversation...
Which feature provides insights about competitor mentions and coaching opportunities?
Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching...
Which AI capability should the team use?
The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team...
