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What should the AI Specialist do to identify the root cause of the problem?
An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the AI Specialist do to identify the root cause of the problem?A . In Copilot Builder...
How should the AI Specialist meet this requirement?
An AI Specialist wants to include data from the response of external service invocation (REST API callout) into the prompt template. How should the AI Specialist meet this requirement?A . Convert the JSON to an XML merge field.B . Use External Service Record merge fields.C . Use “Add Prompt Instructions”...
What should the team use to access externally-hosted models in the Salesforce Platform?
Universal Containers’ data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?A . Model BuilderB . App BuilderC . Copilot BuilderView AnswerAnswer: A Explanation: To access externally-hosted models, such as a...
Which Einstein Copilot capability helps the agent accomplish this?
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights....
After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?
Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?A . Turn on Einstein Copilot.B . Turn...
Which option is available for the AI Specialist to choose for the custom copilot action?
An AI Specialist is creating a custom action in Einstein Copilot. Which option is available for the AI Specialist to choose for the custom copilot action?A . Apex triggerB . SOQLC . FlowsView AnswerAnswer: C Explanation: When creating a custom action in Einstein Copilot, one of the available options is...
How should an organization use the Einstein Trust layer to audit, track, and view masked data?
How should an organization use the Einstein Trust layer to audit, track, and view masked data?A . Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.B . In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.C...
What should the AI Specialist recommend?
Universal Containers wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. What should the AI Specialist recommend?A . Create a Flex template to add resources with standard and custom objects as inputs.B . Create a prompt template passing...
Why should the team use Einstein Copilot as the solution?
The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Einstein Copilot as the solution?A . To generate relevant content when engaging with each customerB . To analyze past campaign performanceC . To send...
After creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with a more casual tone?
Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email. After creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with a more casual tone?A . Make Less FormalB . Enhance FriendlinessC . Optimize...
