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Which of the following should be the FIRST question the helpdesk asks?
A user calls the help desk and states that he was working on a spreadsheet and was unable to print it. However, his colleagues are able to print their documents to the same shared printer. Which of the following should be the FIRST question the helpdesk asks?A . Does the...
Which of the following will allow the technician to perform tracert on external sites but not allow outsiders to discover information from inside the network?
A network technician is performing a tracert command to troubleshoot a website-related issue. The following output is received for each hop in the tracert: 1 * * * Request timed out. 2 * * * Request timed out. 3 * * * Request timed out. The technician would like to...
Which of the following should be used to prevent issues in the future?
A network technician is diligent about maintaining all system servers' at the most current service pack level available. After performing upgrades, users experience issues with server-based applications. Which of the following should be used to prevent issues in the future?A . Configure an automated patching serverB . Virtualize the servers...
Which of the following should be the FIRST question the helpdesk asks?
A user calls the help desk and states that he was working on a spreadsheet and was unable to print it. However, his colleagues are able to print their documents to the same shared printer. Which of the following should be the FIRST question the helpdesk asks?A . Does the...
Which of the following will mitigate production outages before the enhancements are deployed?
A system administrator has been tasked to ensure that the software team is not affecting the production software when developing enhancements. The software that is being updated is on a very short SDLC and enhancements must be developed rapidly. These enhancements must be approved before being deployed. Which of the...
Which of the following should the network technician do NEXT?
Topic 4, Troubleshooting A network technician is using a network monitoring system and notices that every device on a particular segment has lost connectivity. Which of the following should the network technician do NEXT?A . Establish a theory of probable cause.B . Document actions and findings.C . Determine next steps...
Which of the following is the MOST likely cause of the issue?
Ann, a user, is experiencing an issue with her wireless device. While in the conference area, the wireless signal is steady and strong. However, at her desk the signal is consistently dropping, yet the device indicates a strong signal. Which of the following is the MOST likely cause of the...
Which of the following steps of incident handling has been incorrectly performed?
A network technician was tasked to respond to a compromised workstation. The technician documented the scene, took the machine offline, and left the PC under a cubicle overnight. Which of the following steps of incident handling has been incorrectly performed?A . Document the sceneB . Forensics reportC . Evidence collectionD...
Which of the following will allow the company to continue to maintain an Internet presence at all sites in the event that a WAN circuit at one site goes down?
A company wants to create highly available datacenters. Which of the following will allow the company to continue to maintain an Internet presence at all sites in the event that a WAN circuit at one site goes down?A . Load balancerB . VRRPC . OSPFD . BGPView AnswerAnswer: D Explanation:...
Which of the following should the technician do NEXT in the troubleshooting methodology?
A network technician has detected duplicate IP addresses on the network. After testing the behavior of rogue DHCP servers, the technician believes that the issue is related to an unauthorized home router. Which of the following should the technician do NEXT in the troubleshooting methodology?A . Document the findings and...
