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Which routing approach do you use?
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?A . Route to a workgroup based on the location.B ....
Which two configurations, when applied in combination, achieve this behavior?
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to...
Select each description on the left and drag it to the correct field type on the right
DRAG DROP Select each description on the left and drag it to the correct field type on the right. View AnswerAnswer:
When would you add a decision point to the workflow process?
A prospective employee must pass a criminal background check before receiving an offer. When would you add a decision point to the workflow process?A . Verifying prospective employees work referencesB . Declining offer to prospective employeeC . Running a criminal background checkD . Offering job to prospective employeeView AnswerAnswer: C
Which of these rule types can be used in a flow to direct the processing of a case? (Choose Two)
Which of these rule types can be used in a flow to direct the processing of a case? (Choose Two)A . AssignmentB . Flow ActionC . IntegratorD . TransformerE . WhenView AnswerAnswer: B,E
What three prerequisite actions must be taken before you can delegate the business rules?
You are preparing to delegate a number of business rules . What three prerequisite actions must be taken before you can delegate the business rules? (Choose Three)A . Ensure a ruleset exists for the users who will manage the delegated rules.B . Ensure an access group exists for the users...
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)A . An accountant wants to list the largest order for the last month, for each customer account.B . A project manager wants to estimate the cost of painting a banquet hall...
How do you provide users with guidance for completing a form and avoid the need for application training?
How do you provide users with guidance for completing a form and avoid the need for application training?A . Add an optional action to the case to explain the task.B . Send a notification to the assigned user.C . Add an instruction to the assignment.D . Add the corresponding step...
Which scope would you select for the data page?
You need to fetch exchange rates that are updated on a daily basis from a web service and make them available in your application using a data page . Which scope would you select for the data page?A . ApplicationB . RequestC . NodeD . ThreadView AnswerAnswer: C
What three configurations steps would you take to support this requirement?
A form lists a group of recreational activities users can select when booking a vacation. One column lists the activity name, a second column provides the check box for activity selection, and a third columns displays a thumbnail image of the activity. When viewed on a small screen, you do...
