- All Exams Instant Download
What is an important consideration when creating composite tabs in a user interface?
What is an important consideration when creating composite tabs in a user interface?A . Making each tab a separate page loadB . Ensuring seamless interaction between tabsC . Using different themes for each tabD . Avoiding the use of icons in tabsView AnswerAnswer: B
How can the behavior of a service request be controlled using configuration settings in Pega?
How can the behavior of a service request be controlled using configuration settings in Pega?A . By editing the source code directlyB . Through rule-based settingsC . Using third-party pluginsD . By modifying the database schemaView AnswerAnswer: B
Which configuration ensures that external storage is effectively integrated with Pega’s application data model?
Which configuration ensures that external storage is effectively integrated with Pega’s application data model?A . Choosing a high-capacity hard driveB . Defining API integration pointsC . Configuring encryption protocolsD . Integrating with the application’s data modelView AnswerAnswer: D
How can Messaging AI be configured to improve customer service in Pega?
How can Messaging AI be configured to improve customer service in Pega?A . By setting up manual response rulesB . By defining custom AI modelsC . By disabling automated workflowsD . By integrating with social mediaView AnswerAnswer: B
How does the Common Data Model support data integration across different Pega applications?
How does the Common Data Model support data integration across different Pega applications?A . By ensuring all data is stored locallyB . By providing a standardized data structureC . By automating API creationD . By enabling real-time data encryptionView AnswerAnswer: B
Operational efficiency in a contact center can be improved by focusing on which of the following?
Operational efficiency in a contact center can be improved by focusing on which of the following?A . Increasing the number of agentsB . Optimizing call routing and handling timesC . Limiting the number of customer interactionsD . Reducing the number of communication channelsView AnswerAnswer: B
What is the primary advantage of using Pega’s Modular Enterprise Reuse in a rapidly changing business environment?
What is the primary advantage of using Pega’s Modular Enterprise Reuse in a rapidly changing business environment?A . It simplifies the user interfaceB . It allows for quick adaptation to new business requirementsC . It eliminates the need for code reviewsD . It focuses on manual coding practicesView AnswerAnswer: B
Which of the following is a common challenge when creating insights in Pega, and how can it be addressed?
Which of the following is a common challenge when creating insights in Pega, and how can it be addressed?A . Data overload; addressed by limiting the number of data points displayedB . Data inaccuracy; addressed by manual data entryC . Limited user access; addressed by removing data security controlsD ....
What are the benefits of using pre-configured dialogs for customer service representatives? (Choose Two)
What are the benefits of using pre-configured dialogs for customer service representatives? (Choose Two)A . Consistent customer interactionsB . Increased call handling timeC . Enhanced compliance with company policiesD . Reduced need for trainingView AnswerAnswer: AC
Which strategy should be used to ensure that composite interfaces in Pega are both user-friendly and efficient?
Which strategy should be used to ensure that composite interfaces in Pega are both user-friendly and efficient?A . Minimizing the use of interactive elements to reduce complexityB . Incorporating intuitive and easily accessible navigationC . Designing each composite to function independently of othersD . Prioritizing aesthetic design over functionalityView AnswerAnswer:...
