PEGACPCSD24V1 exam

Which practices are recommended for optimizing user flow in Constellation UX? (Choose Two)A . Reducing the number of steps to complete a taskB . Implementing flashy animations for all actionsC . Providing clear and intuitive navigationD . Using multiple font styles and sizesView AnswerAnswer: AC

How does a contact center typically enhance customer experience?A . By using automated systems to reduce the need for human interactionB . By providing multi-channel support including phone, email, and chatC . By offering extensive marketing and promotional messagesD . By reducing the availability of live agentsView AnswerAnswer: B

Which best practices should be followed when defining composite user interfaces? (Choose Three)A . Modular designB . Consistent stylingC . High reliance on manual data entryD . Performance optimizationE . Avoiding the use of responsive designView AnswerAnswer: ABD

Which configuration setting is critical to automatically escalate unresolved service requests in Pega?A . Notification triggersB . Service Level Agreements (SLAs)C . Case dependency managementD . Case locking mechanismView AnswerAnswer: B

What is the primary reason for adopting Pega’s Center-out architecture in enterprise applications?A . To prioritize frontend developmentB . To ensure business logic and processes are central to the designC . To reduce the number of external integrationsD . To enhance the visual appeal of the applicationView AnswerAnswer: B

Which factor is crucial when setting up a classification model for email bots in Pega?A . The color scheme of the email interfaceB . The volume of emails processed per hourC . The accuracy of email categorizationD . The integration with social media platformsView AnswerAnswer: C

What is the primary purpose of data integration in a Pega application?A . To enable seamless data flow between systemsB . To improve user interface designC . To enhance security protocolsD . To simplify coding tasksView AnswerAnswer: A

What are the key steps to configure Messaging AI for effective customer service? (Choose Three)A . Training AI models with historical dataB . Setting up automated workflowsC . Configuring email templatesD . Monitoring AI performanceE . Disabling analytics trackingView AnswerAnswer: ABD

What is a key benefit of configuring Pega Call for a customer service application?A . Improved data storage capabilitiesB . Enhanced real-time communication with customersC . Simplified user interface designD . Increased security protocolsView AnswerAnswer: B

How does Pega’s Direct Capture of Objectives (DCO) streamline the application development process?A . By eliminating the need for testingB . By capturing business objectives accurately and directlyC . By focusing solely on technical specificationsD . By reducing the role of business analystsView AnswerAnswer: B