PEGACPCSD24V1 exam

What is a recommended approach when handling duplicate service requests in Pega Customer Service?A . Merging duplicate requests into a single caseB . Automatically closing all duplicate requestsC . Ignoring duplicates to avoid data conflictsD . Manually reviewing each duplicate requestView AnswerAnswer: A

When designing composite tabs in Pega, what is a key consideration to enhance user interaction?A . Loading all tab content at once to improve performanceB . Using a different navigation style for each tabC . Ensuring that each tab loads content dynamically as neededD . Displaying all tabs on a...

Which method is best suited for configuring relationships between entities in Pega's Data Model?A . Using encrypted keysB . Defining primary and foreign keysC . Implementing manual data entryD . Creating user-defined scriptsView AnswerAnswer: B

What is the role of Data Pages in Pega’s data integration framework?A . To store user interface elementsB . To fetch and cache data for reuseC . To manage user authenticationD . To log system errorsView AnswerAnswer: B

What is the primary function of entities within the Common Data Model in Pega?A . To manage user rolesB . To store and manage data objectsC . To define network protocolsD . To encrypt sensitive dataView AnswerAnswer: B

What is a critical first step when initiating a service request in Pega's case management system?A . Assigning the case to an available agentB . Validating customer dataC . Selecting the appropriate service request templateD . Setting the request priorityView AnswerAnswer: C

What is a recommended approach to organizing data on a Pega dashboard?A . Group data by importanceB . Display all available dataC . Use a single chart for all data pointsD . Avoid using visual aidsView AnswerAnswer: A

What is an essential best practice when configuring suggestions for agents in a Pega Customer Service application?A . Hardcoding all suggestions to ensure consistencyB . Regularly updating suggestions based on recent customer interactionsC . Limiting suggestions to only high-level management directivesD . Using static data from the initial system setupView...

Which feature in Pega allows customer service representatives to dynamically adjust their conversation based on customer input?A . Static script optionsB . Predefined conversation flowsC . Dynamic script generationD . Standardized response templatesView AnswerAnswer: C

What is the primary function of an email bot in Pega?A . To send bulk promotional emailsB . To automatically process and respond to incoming emailsC . To monitor social media interactionsD . To handle telephonic queriesView AnswerAnswer: B