- All Exams Instant Download
Where should you navigate to see the technician locations on a map?
HOTSPOT A company calibrates and services medical equipment for customers across the United States. The company employs a large number of service technicians. The company often does not assign service jobs to the technician that is geographically closest to the customer. The company wants to use location auditing in Dynamics...
Which statement describes what happens when a case item is released from the queue?
A company uses Dynamics 365 Customer Service. The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case....
Which Dynamics 365 Sales can you use to manage the sales pipeline?
You are a sales representative for a company. Which Dynamics 365 Sales can you use to manage the sales pipeline?A . Turning leads into opportunitiesB . Tracking the asset history of a customerC . Resolving an open case of a customerD . Tracking service level agreementsView AnswerAnswer: A
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.A . Customer Voice surveyB . Customer Service HubC . Enterprise Asset ManagementD . Event managementView AnswerAnswer: AD Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition
DRAG DROP A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition. Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all....
Which app should you recommend?
DRAG DROP A company is implementing Dynamics 365 Customer Service. The company wants to enable chat and SMS channels for customers. The company also wants to implement knowledge articles to support resolution of common issues. You need to recommend which apps the company should implement. Which app should you recommend?...
Which standard record type is used to create the forecast?
A company uses Dynamics 365 Sales. You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue. Which standard record type is used to create the forecast?A . AccountB . LeadC . QuoteD . OpportunityView AnswerAnswer: D Explanation:...
Which app should you recommend?
A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?A . Customer Service InsightsB . Market InsightsC . Power Virtual AgentsD . Sales InsightsView AnswerAnswer: D...
Which controls should you use?
DRAG DROP A company plans to implement Dynamics 365 Sales with LinkedIn Sales Navigator. You need to determine the controls that you should implement. Which controls should you use? To answer, drag the appropriate controls to the correct requirement. Each control may be used once, more than once, or not...
Which export options should you recommend?
DRAG DROP A company uses Dynamics 365 Sales. The following groups of users must be able to perform specific activities with account data. You need to export data for each group of users. Which export options should you recommend? To answer, drag the appropriate export options to the correct user...
