M2070-740 Online Training Archives

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1. Which is not a "Top of Mind" need for case interested executives?

Effectiveness of core LOB applications

Providing comprehensive visibility into process metrics, spend and customer satisfaction

Increasing IT spending

Adhering to regulatory compliance and maintaining proper controls and records

2. What percentage of CIOs is making plans to focus on mobility?

84%

50%

27%

3. Which IBM bundle comes with Content Navigator?

IBM Content Foundation

IBM Connections Content Manager

IBM Connections Enterprise Content Edition

A & C

4. IBM Case Manager includes key differentiators across the competition including:

Based on an industry leading BRMS (business rules) platform

Rapid time-to-value with template support and a LOB based design environment

Based on an industry leading collaboration platform

All of the above

5. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

Do your Customer Service Reps (CSRs) need workflow to respond to customers?

How do CSRs access all information necessary to respond to customer questions?

How do CSRs do scanning of documents today?

Do your CSRs need Case Management?

6. Which of these are common use cases for OnDemand?

Customer Service, eBPP and back office reports

Case Management or Advanced Case Management

Active data, check in - check out

Scanning paper documents to start a workflow

7. Which is a key benefit of the Legacy Data Cleanup Solution?

Identifies sensitive or toxic content

Archives data according to its value

Maintains a data map of the organization

Is a DoD 5015.2 certified records repository

8. Which of the following would most likely appeal to the Legal role/staff within an organization?

Analytics

Archiving

Discovery

Disposal

9. When looking for a good candidate for Advanced Document Imaging and Branch Automation Solutions, what organization characteristics should you look for?

Large organizations in the paper-intensive industries of banking, insurance, healthcare, government and manufacturing

Widely dispersed organizations that have branches or regional offices where documents are generated or received

Organizations that process, store and distribute paper documents internally and looking to digitize and streamline costs.

All of the above

10. Which of these groups are OnDemands major competitors?

Microsoft, SAP

ASG/Mobius,EMC,CA

Oracle, SAS,Apple

EMC,Microsoft,Oracle

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11. Which of the following Datacap features help to eliminate expensive, error-prone manual data entry problems associated with document imaging?

Keyword search

Optical character recognition (OCR) and text analytics

Math calculations

All of the above

12. Customers that require Social Tools like blogs and wikis and Back-office ECM solutions also need:

IBM Content Navigator

IBM Connections Enterprise Content Edition

IBM Connections Content Manager

IBM WebSphere Portal

13. How does Datacap software assure that a new application has been entirely filled-in?

Datacap verification checks can review that data is populated in all key fields. If missing, it sends an email to branch personnel before the customer has left the branch

Datacap sends the file overseas to a team of verifiers who comb through each application

Datacap rules will not allow a document to be scanned unless it is filled in

Datacap provides a step-by-step guide for the customer to follow when filling in the form

14. What is IBM's market position in ECM?

Number 1 with 13% market share

Number 2 with 5% market share

Number 3 with 3% market share

Number 4 with 2% market share

15. Who are the two primary technology decision makers and influencers for Content Manager

OnDemand solutions?

Chief Information Officer and IT Director

Chief Customer Officer and CFO

Chief Marketing Officer and Chief Compliance Officer

Chief Credit Officer and Chief Audit Executive