ITIL 4 Specialist High velocity IT exam

An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to learn and improve in many different areas. Which practice would MOST help to improve this situation and how? Relationship management, by developing and communicating values and principles Which is an example of planning for...

An organization introduced a dedicated team of support agents, which answers questions, provides consultations and fulfils a range of predefined changes initiated by external users with higher levels of subscription. Which practice ensures effective fulfilment of these service actions?A . kB . 35px;">Service request managementView AnswerAnswer: B