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Which service provisioning approach should this organization use?
An organization wants to provide its employees with a limited set of self-services via an online portal. A requirement is that when employees log into the portal, they see only those services that are applicable to their status in the organization and that they have the authority to access. The...
What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in future?
What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in future?A . oB . 35px;">Regularly provide updates about service improvements made as a result of user feedback</li>View AnswerAnswer: B
Which is the FIRST step that this organization should take to address the complaints?
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources. Which is the FIRST step that this organization should take to address the...
Which practice includes activities which could have helped to avoid this situation?
A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time...
Which service provisioning approach should this organization use?
An organization wants to provide its employees with a limited set of self-services via an online portal. A requirement is that when employees log into the portal, they see only those services that are applicable to their status in the organization and that they have the authority to access. The...
What is this a measure of?
v A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?A . kB . 35px;">RiskView AnswerAnswer: B
Which service provisioning approach should this organization use?
An organization wants to provide its employees with a limited set of self-services via an online portal. A requirement is that when employees log into the portal, they see only those services that are applicable to their status in the organization and that they have the authority to access. The...
Which action would BEST help to improve this situation?
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are. Which action would BEST help to improve this situation?A . jB . Improve the training given to the staff of the service desk functionView AnswerAnswer: B
Which statement about the end-to-end customer journey is CORRECT?
Which statement about the end-to-end customer journey is CORRECT?A . 35px;">It reflects an overall perception</li>B . kView AnswerAnswer: A
Which is the BEST method of monitoring the customers overall perception of a service?
Which is the BEST method of monitoring the customers overall perception of a service?A . 35px;">Perform an analysis of complaints and compliments </li>B . hView AnswerAnswer: A
