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Noitol is an organisation specialising in the design and production of e-learning training materials for the insurance market. During an ISO 9001 audit of the development department, the auditor asks the Head of Development about the process used for validation of the final course design. She states that they usually ask customers to validate the product with volunteers. She says that the feedback received often leads to key improvements.
Noitol is an organisation specialising in the design and production of e-learning training materials for the insurance market. During an ISO 9001 audit of the development department, the auditor asks the Head of Development about the process used for validation of the final course design. She states that they usually...
The following list gives examples of records that may be evidence of how an organisation has fulfilled the requirements of clause 8.4 of ISO 9001. Match the records to the appropriate requirement of clause 8.4
DRAG DROP The following list gives examples of records that may be evidence of how an organisation has fulfilled the requirements of clause 8.4 of ISO 9001. Match the records to the appropriate requirement of clause 8.4. To complete the table click on the blank section you want to complete...
You will lead a third-party audit next Monday on ABC, an organisation that provides services for cleaning windows from the outside of tall buildings. They work on demand, and usually have 4-5 orders per week. All documented information on these activities is kept at the central office.
You will lead a third-party audit next Monday on ABC, an organisation that provides services for cleaning windows from the outside of tall buildings. They work on demand, and usually have 4-5 orders per week. All documented information on these activities is kept at the central office. On Friday evening,...
Which of the following could be the two most relevant objectives of this audit?
You have been nominated audit team leader of a third-party audit. Which of the following could be the two most relevant objectives of this audit?A . Evaluate the satisfaction interested partiesB . Evaluate the effectiveness of the management systemC . Identify the need of resourcesD . Evaluate the capability of...
Which two options describe the circumstances in which you could raise a nonconformity against clause 6.2 of ISO 9001?
XYZ Corporation is an organisation that employs 100 people. As the audit team leader, you conduct a certification audit at Stage 1. When reviewing the quality management system (QMS), you find that the objectives have been defined by an external consultant using those of a competitor, but nothing is documented....
You are carrying out an audit at a single-site organisation seeking certification to ISO 9001 for the first time. The organization manufactures cosmetics for major retailers. You are interviewing the Manufacturing Manager (MM)
DRAG DROP You are carrying out an audit at a single-site organisation seeking certification to ISO 9001 for the first time. The organization manufactures cosmetics for major retailers. You are interviewing the Manufacturing Manager (MM). You: "I would like to begin by looking at the cleaning controls." MM: "We record...
According to ISO 19011, what two activities take place during the conduct of a audit follow-up?
According to ISO 19011, what two activities take place during the conduct of a audit follow-up?A . Verify the effectiveness of the implemented corrective actionsB . Verify corrections taken to fix the reported non-conformitiesC . Verify legal complianceD . Plan the next auditE . Determine feasibility of the auditF ....
Which two of the following aspects of a quality management system must the organisation continually improve?
Which two of the following aspects of a quality management system must the organisation continually improve?A . SuitabilityB . AdaptabilityC . EffectivenessD . ResponsivenessE . EfficiencyF . ApplicabilityView AnswerAnswer: C,E Explanation: According to the ISO 9001:2015 document, the organisation must continually improve the suitability, adequacy, and effectiveness of the quality...
Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015?
Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015?A . Consistently provide products that meet customers' requirementsB . Decreased number of management system nonconformitiesC . Decreased number of warranty claimsD . Decreased number of nonconforming products...
Takitup is a small fabrication organisation that manufactures steel fencing, stairs and platforms for the construction sector. It has been certified to ISO 9001 for some time and has appointed a new Quality Manager. The audit plan during a surveillance audit covers the organisation's improvement actions and the auditor asks to see the most recent management review meeting minutes.
Takitup is a small fabrication organisation that manufactures steel fencing, stairs and platforms for the construction sector. It has been certified to ISO 9001 for some time and has appointed a new Quality Manager. The audit plan during a surveillance audit covers the organisation's improvement actions and the auditor asks...
