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1. Which of the following statements is TRUE?

The IRR of every project is based on it achieving a Net Present Value of zero.

It is preferable for the calculated IRR of a project to be below bank interest rates,

Discounted cash flows do not usually take into account the time value of money.

When comparing two projects, the one with the lower NPV should be preferred.

2. When running workshops it is useful to have someone with a role that includes specific responsibility for keeping attendees focused on achieving the objective of the workshop.

Which of the following terms describes this role?

The arbitrator.

The scribe.

The stakeholder.

The facilitator.

3. Which of the following models shows the driving and resisting forces of change?

Force field analysis.

Five forces model.

Power/impact grid.

Learning cycle.

4. Which of the following terms may be used to describe the attitude of a stakeholder who is NOT in favour of the project but is probably not actively opposed to it?

Opponent.

Neutral.

Critic.

Blocker.

5. Which of the following is a primary activity in the value chain?

Human Resources (HR).

Procurement.

Information Technology (IT).

Marketing and Sales.

6. As part of an investigation a Business Analyst has devised a form for users of an existing system to use to keep track of the tasks they undertake during their working day.

Which of the following describes this investigation technique?

Special purpose records,

Scenario analysis.

Questionnaires.

Activity sampling.

7. Which of the following investigation techniques involves following a user for one or two days in order to find out what a particular job entails?

Scenario analysis.

Protocol analysis.

Shadowing.

Activity sampling.

8. Given the cashflows below, which of the following is correct?

The project pays back in year 4 of the project.

The project does not pay back within the four year period.

The project pays back in year 2 of the project.

The project pays back in year 3 of the project.

9. Which of the following BEST describes an ethnographic study?

A study which uses prototype graphical screens to demonstrate a user requirement.

A study of users in their workplace undertaking representative simulated scenarios.

A study where the analyst spends an extended period of time in the target environment.

A study which ensures that the needs of a wide range of ethnic groups are considered.

10. Which of the following statement is TRUE about the process view of an organisation?

It focuses on the customer of the organisation.

It focuses solely on the internal view of the organisation.

It focuses on the functions of an organisation.

It focuses on the organisational structure.

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11. Which of the following techniques can be used to pull together the results of an analysis of the external and internal business environment of an organisation?

SWOT analysis.

Resource audit.

Five-forces model.

Balanced business scorecard.

12. A well formed requirement is said to comply with which of the following acronyms?

MOSCO

SMAR

OSCA

MOS

13. Different reactions may be observed when a change to working methods is proposed.

These reactions include:

a ) Enthusiasm for the change.

b ) Fear of the change.

c ) Reduced performance on the job.

d ) Reluctant acceptance of the change.

Which of the following represents the typical sequence of these four reactions?

b, d, c and a.

a, b, c and d.

b, c, d and a.

a, b, d and c.

14. An analyst is defining the requirements for an online booking system and wishes to show the business managers the look and feel of the system in order to elicit usability requirements.

What investigation technique should the analyst use?

Workshops.

Interviewing.

Ethnographic study

Prototyping.

15. Which stage of the Requirements Engineering process is concerned with tracking requirements from inception to implementation?

Requirements documentation

Requirements management

Requirements validation.

Requirements analysis.

16. A system holds information about an employee; Mike Berry.

Which of the following is Mike Berry an example of?

An attribute.

An object.

A class.

An operation.

17. In a particular organisation it is common practice to call all managers by their first name. It is part of the culture of the organisation. Newcomers are quickly corrected if they do not follow this informal approach.

What would knowing about this convention be classified as in Requirements Engineering?

Explicit individual knowledge.

Tacit individual knowledge.

Explicit corporate knowledge.

Tacit corporate knowledge.

18. What does the O' stand for in the CATVVOE analysis?

The objectives of the business system under review.

The opportunities for change in the business system under review.

The organisation of the business system under review.

The owner of the business system under review.

19. A batch program runs every night to raise invoices. The next day these invoices are posted out to customers by a clerk. Customers pay the invoices with cheques. The cheques are then banked by a clerk.

In this scenario, which of the following represents a business event?

System prints invoices.

Clerk sends invoices to customers.

Customer's cheque is received.

Clerk banks the cheque.

20. In a business activity model, which of the following type of activities respond to deviations between actual and planned performance?

Monitoring activities.

Doing activities.

Controlling activities.

Planning activities.

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21. The following requirement has been identified; The system must be able to record customer payments'.

What type of requirement is this?

A functional requirement.

A non-functional requirement.

A general requirement.

A technical requirement.

22. A business analyst has identified that one of the use cases on a use case diagram contains a large amount of optional processing. This optional processing is so large that he has decided to remove it to a separate use case which can be called by the original use case if required.

How should the original use case be linked to the new use case?

By a broken, arrowed line stereotyped with the word <<include>>.

By a broken, arrowed line stereotyped with the word <<uses>>.

By a solid line with no arrowhead or stereotype.

By a broken, arrowed line stereotyped with the word <<extend>>.

23. A process model has been produced which includes diamond-shaped symbols.

What does this diamond-shaped symbol represent in the model?

A document.

An event.

A manual process.

A decision.

24. When should benefits realisation be carried out?

Immediately at the end of the project.

At the beginning of the project.

At the end of the finalised feasibility study.

Months or years after the end of the project.

25. In which of the following business analysis areas does the traditional systems analyst role primarily operate?

Quantifying costs and benefits.

Defining the needs of the business.

Implementing business changes.

Specifying IT system requirements.

26. An organisation called Quality Signs' makes display signs for commercial customers.

Which of the following are MOST likely to be the Actors in a CATWOE analysis?

The Managing Director of Quality Signs.

The sign makers of Quality Signs.

The competitors of Quality Signs.

The customers of Quality Signs.

27. It is unclear to a project sponsor why a particular requirement has been included in a recently released version of a system.

Which of the following will allow him to identify who originally asked for the requirement?

The validation of the requirement.

The source of the requirement.

The resolution of the requirement.

The justification of the requirement.

28. An analyst investigating a finance system wishes to build rapport with individual stakeholders and investigate in detail each stakeholder's views.

Which of the following techniques should the analyst use?

Questionnaires.

Interviewing.

Special purpose records.

Document analysis.

29. It has been suggested that five clerical posts can be abolished when a new computer system is implemented.

Under which category of costs or benefits will this be recorded?

Tangible costs.

Tangible benefits.

Intangible costs.

Intangible benefits.

30. On a class diagram, what do the multiplicities represent?

The number of attributes held within each class.

The minimum and maximum number of operations in each class.

The minimum and maximum number of objects in each class.

The business rules for an association between two classes.

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31. A convenience food manufacturer has undertaken a strategic analysis study and has identified a threat from groups lobbying against the use of packaging for food products.

Which of the PESTLE categories would have helped highlight this threat?

Legal.

Environmental.

Technological.

Economic.

32. Which stage in the waterfall model is considered as several separate stages in the V model?

Development.

Analysis.

Testing.

Design.

33. During which stage of the Business Analysis Process Model would a gap analysis be carried out?

Define requirements.

Analyse needs.

Evaluate the options.

Investigate situation.

34. The required competencies of a business analyst are classified into three categories.

Which of the following is one of these three categories?

Management Qualities.

Business Knowledge.

IT Skills

Project Skills.

35. One of the stages of the Business Activity Process Model is 'Consider the perspectives'.

Which of the following would be particularly relevant in this stage?

PESTLE analysis.

Requirements Modelling.

Cost Benefit Analysis.

Business Activity Modelling.

36. In which of the following circumstances do buyers have high bargaining power?

When available sources of supply are available and easy to find.

When the cost of a product or service is low.

When switching costs are high.

When the supplier brand is powerful.

37. Business rules define how actions are to be performed.

Under which of the following headings are business rules considered?

Explicit or implicit management statements,

Statutory and internal policies.

Constraints and operational guidance.

Negotiable and non-negotiable limitations.

38. An analyst has discovered that a company wishes to hold information about departments and employees. A department may have many employees in it, but each employee can, at any one time, only work in one department. There is no requirement to store historical information. However, there are currently eight departments and over one hundred employees.

How would this relationship be shown on an Entity Relationship diagram?

As (8..100) at the Department end of the relationship.

As a many-to-many between Department and Employee.

As a one-to-one between Department and Employee.

As a one-to-many between Department and Employee.

39. A stakeholder has been classified as 'some' on both the power/influence and interest axes of a power/interest grid.

Which of the following would be an appropriate way of managing this

stakeholder?

Keep on side.

Keep watching.

Keep informed.

Keep satisfied.

40. What is the first stage of the waterfall systems development lifecycle?

Plan.

Analysis.

Feasibility Study.

Strategic Vision.

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41. Which of the following describes a 'rich picture'?

An organisation chart showing the most important stakeholders.

A swim-lane diagram highlighting the most costly processes.

A free-format drawing of a business situation under investigation.

A UML class diagram showing both attributes and operations.

42. What is the final stage of the waterfall systems devebpment lifecycle?

User acceptance testing.

Post-implementation review.

Benefits realisation.

Implementation.

43. Which of the following would you describe about each stakeholder?

Justification.

Owner.

Attitude.

Resolution.

44. Which of the following types of activity help identify the KPI's of an organisation?

The doing activities.

The monitoring activities.

The control activities.

The planning activities.

45. An analyst has asked a user to describe each step in a task as they perform it.

Which of the following investigation techniques is the analyst using?

Ethnographic study.

Interviewing.

Activity sampling.

Protocol analysts.

46. Which of the following may be used to document the outcomes of a workshop?

Mind maps.

Brainwriting.

Round robin.

Stepwise refinement.

47. Which of the following describes the objectives in a MOST analysis?

The statements declaring what the business is in and what it intends to achieve.

The approach the organisation intends to take to achieve its declared mission.

The goals against which the organisation's achievements can be measured.

The detailed means by which an agreed business strategy will be implemented.

48. Which of the following is likely to be shown as a process in a swim-lane diagram of a library book borrowing system?

Book.

Librarian.

Borrowing Limit.

Borrow book.

49. Linking a piece of delivered software functionality with a requirement is known as which of the following?

Requirements validation.

Requirements verification.

Requirements testing.

Requirements traceabiiity.

50. One of the claimed advantages of buying a software package is that it is possible to predict future maintenance costs with some certainty.

How would these costs be classified in a cost-benefit analysis?

As an intangible cost.

As a tangible benefit.

As a tangible cost.

As an intangible benefit.