CSA Online Training Archives

Exam4Training is the best side providing with best material for ServiceNow CSA exam which has made things very easier for candidates to get themselves prepare for the Certified Senior Advisor Examination exam. You can easily prepare the CSA exam through its ServiceNow CSA Certified Senior Advisor Examination Online Training, which can help you to pass your CSA with ease. For passing the ServiceNow System Administrator Certification CSA exam you must have to take help from valuable ServiceNow CSA Certified Senior Advisor Examination Online Training available at Exam4Training.

Page 1 of 5

1. What is a schema map?

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

A schema map graphically organizes the visual task boards for the CMDB

A schema map graphically displays the Configuration Items that support a business service

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

2. What are the four knowledge workflows available in the ServiceNow base instance?

Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state

Instant Publish: Immediately publishes a draft article without requiring an approval

Instant Retire: Immediately retires a published article without requiring an approval

Retire Knowledge: Moves a knowledge article to the retired state.

3. Knowledge Base Search results can be sorted by which of the following? (Choose three.)

Most recent update

Popularity

Relevancy

Manager assignment

Number of views

4. What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

You should never assign roles to groups.

You should assign roles to users.

You should assign roles to groups

You should add users to groups

5. Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

Form

List

Dashboard

Timeline

6. What is a role in ServiceNow?

A role is one record m the Role [sys_user_role] table

A role is one record in the Role Iuser_sys_role] table

A role is a persona used In Live Feed Chat

A role Is a set of modules for a particular application

7. Which tool is used to have conversations with logged-in users in real-time?

Connect Chat

Now Messenger

User Presence

Comments

8. Table Access Control rules are processed in the following order:

any table name (wildcard), parent table name, table name

table name, parent table name, any table name (wildcard)

parent table name, table name, any table name (wildcard)

any table name (wildcard), table name, parent table name

9. A REQ number in the Service Catalog represents…

the order number.

the stage.

the task to complete.

the individual item in the order.

10. When working on a form, what is the difference between Insert and Update operations?

Insert creates a new record and Update saves changes, both remain on the form

Insert creates a new record and Update saves changes, both exit the form

Insert saves changes and exits the form, Update saves changes and remains on the form

Insert saves changes and remains on the form, Update saves changes and exits the form

Page 2 of 5

11. When does the Submit button appear on a form?

When saving an old record

When creating a new record

When changing the reference field in an existing record

When updating an existing record

12. What are two ways to generate an Event? (Choose two.)

Business Rule

Workflow

Log entry

Knowledge article publication

13. Which section of the ServiceNow UI allows you to perform a global search?

Application Navigator

Banner frame

List pane

Content frame

14. Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Localization Framework plugin (com.glide.localization_framework)

Translation Framework plugin (com.glide.translation_framework)

Multiple Language Framework plugin (com.glide.multiple.language_framework)

Language Al Framework plugin (com .g I id e. language.ai _framework)

15. What is the purpose of a Data Policy?

Data Policies enforce security

Data Policies standardize data in Update Sets

Data Policies enforce data consistency

Data Policies apply to lists to standard data

16. How can administrators utilize the same content for different notification channels?

Configure Default notification content

Enable Actionable notification content

Provide Common notification content

Set up Related notification content

17. Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

True

False

18. UI Action can prompt that an Incident has been successfully submitted.

True

False

19. Which one of these applications is available to all users?

Change

Incident

Facilities

Self-Service

20. What Is the purpose of the Fitter navigator In the Application Navigator?

Filter applications in order of use

Quickly navigate to applications and modules

Collapse and expand applications

List applications In order of Top Requests

Page 3 of 5

21. A Service Catalog may include which of the following components?

Order Guides, Exchange Rates, Calendars

Order Guides, Catalog Items, and Interceptors

Catalog Items, Asset Contracts, Task Surveys

Record Producers, Order Guides, and Catalog Items

22. What is a sys_id?

Unique 32-character identifier that is assigned to every record

A client-side Business Rule

A server-side Business Rule

Unique 64-character identifier that is assigned to every record

23. Which of the following is used to categorize, flag, and locate records?

Favorites

Tags

Bookmarks

24. What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

User conditions

User info

User Criteria

User permissions

25. What are the 5 provided Roles by ServiceNow?

System Administrator: The admin role provides access to all platform features, applications, functions and data.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

26. Which of the following statement describes the purpose of an Order Guide?

Order Guides restrict the number of items in an order to only one item per request

Order Guide provide a list of guidelines for Administrators on how to set up item variables

Order Guide provide the ability to order multiple, related items as one request

Order Guides take the user directly to the checkout without prompting for information

27. Reports can be created from which different places in the platform? (Choose two.)

List column heading

Metrics module

Statistics module

View / Run module

28. What is an Event in ServiceNow?

An Event is a trigger that has a direct response in the platform

An Event is an indication to the ServiceNow processes that something has occurred

An Event is an indicator that a Priority 1 (P1) Incident has been logged

An Event is a recognized, scheduled occurrence of a process

29. Which tool is used for creating dependencies between configuration items in the CMDB?

CI Relationship Editor

CMDB Builder

CI Service Manager

Cl Class Manager

30. Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

Banner Image

Record Number Format

Browser Tab Title

System Date Format

Form Header Size

Page 4 of 5

31. Data Policy can enforce mandatory data on import.

True

False

32. What module in the Service Catalog application does an Administrator access to begin creating a new item?

Maintain Categories

Maintain Items

Content Items

Items

33. What is the difference between a Ul Policy and Data Policy?

Data Policies run only after Ul Policies run successfully

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

34. Where would you go in ServiceNow to order services and products offered by various departments?

Service Catalog

Self Service

Service Department

Customer Service

35. What is the purpose of flagging an article in a knowledge base?

To mark an article to read later.

Allow a user to submit feedback about an article

Reporting an error

36. What are the steps to retrieve an Update Set?

Verify Update Set is Complete, Retrieve, Preview, Apply

Verify Update Set is Complete, Test Connection, Apply

Verify Update Set is Complete, Test Connection, Commit

Verify Update Set is Complete, Retrieve, Preview, Commit

37. What is a Notification?

A new Knowledge article created by a Business Rule

A tool for alerting users that events that concern them have occurred

A message through Connect related to a Change Request

An email file attachment

38. A role is recorded in which table?

Role[sys_user]

Role[sys_user_profile]

Role[sys_user_record]

Role[sys_user_role]

39. There are _____ common types of Interfaces (Numeric Value)

6: There are six common types of interfaces

Homepage: Consists of navigational elements, functional controls, and platform information.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

Form: Data is entered into ServiceNow through forms

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

Maps: Display ServiceNow data graphically on a Google map

Timelines: Used to track tasks or projects

40. Which one of the following statements is true about Column Context Menus?

It displays actions such as creating quick reports, configuring the list, and exporting data

It displays actions related to filtering options, assigning tags, and search

It displays actions related to viewing and filtering the entire list

It displays actions such as view form, view related task, and add relationship

Page 5 of 5

41. In what order should filter elements be specified?

Field, Operator, then Value

Field, Operator, then Condition

Operator, Condition, then Value

Value, Operator, then Field

42. Which of the following is true of Service Catalog Items in relation to the Service Catalog?

They run behind the scenes.

They are the building blocks.

They are optional.

They provide options.

43. What is the Import Set Table?

A table where data will be placed, post-transformation

A table that determines relationships

A staging area for imported records

A repository for Update Set information

44. CORRECT TEXT

FILL IN THE BLANK

_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

45. What is the difference between UI Policy and UI Action?

UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

46. What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

Answer Agent

live Feed

Virtual Agent

Connect Chat

47. What refers to an application or system that accesses a remote service or another computer system, known as a server?

Server

Client

Script

Policies

48. Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install

Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

49. What displays a set of records from a table?

View

Dashboard

Panel

List

50. Which one of the following statements applies to a set of fields when they are coalesced during an import?

If a match is found using the coalesce fields, the existing record is updated with the information being imported

If a match is not found using the coalesce fields, the system does not create a Transform Map

If a match is found using the coalesce fields, the system creates a new record

If a match is not found using the coalesce fields, the existing record is updated with the information being imported