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What should each user story include?
The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process. What...
In which scenario should he business analyst recommend Kanban?
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use. In which scenario should he business analyst recommend Kanban?A . Work is generally project-based and can be broken into smaller pieces. B. Work includes platform support requiring...
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".A . Role B. User License C. Profile D. UsernameView AnswerAnswer: B
Which document should the BA use?
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which...
Which option captures this requirement?
Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team....
What should the BA focus on?
The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team’s productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams’ definition of a qualified...
What are the top three benefits of creating a process map?
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process. What are the top three benefits of creating a process map?A . Engages stakeholders, identifies...
Which type of requirement documentation is the BA using in this scenario?
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose. Which type...
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?A . Identity Only B. Lightning Platform C. SSO License D. Salesforce LicenseView AnswerAnswer: A
From where can an Admin unlock a user?
From where can an Admin unlock a user?A . Setup > Locked Users > Unlock B. Users > Select user > Unlock C. Setup > Object Manager > Users > Select User > Unlock D. Users > Logins > Unlock UsersView AnswerAnswer: B
