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Which activity should be handled by a business analyst assigned to this project?
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department. Which activity should be handled by a business analyst assigned to this project?A . Work with Salesforce to purchase the necessary licenses.B . Manage existing Salesforce applications and activities.C . Understand current business processes...
Is the following an Agile Principle: "Stick to a plan generated in the early stages of the process."
Is the following an Agile Principle: "Stick to a plan generated in the early stages of the process."A . YesB . NoView AnswerAnswer: B
Does every application development lifecycle require the use of a sandbox for testing?
Does every application development lifecycle require the use of a sandbox for testing?A . YesB . NoView AnswerAnswer: B
What is the primary value of the BA speaking with customer service reps?
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation. What is the primary value of the BA speaking with customer service reps?A . Validating current processesB . Estimating the project costC . Building solution design consensusView...
Which of the salesforce app providers will be able to unlock a locked user with their phones?
Which of the salesforce app providers will be able to unlock a locked user with their phones?A . All of them.B . iOS (App Store)C . Only those that download the app from the App Exchange.D . Android (Google Play)View AnswerAnswer: B
Which tool is used to create reports, incorporate filters and select the Report Type?
Which tool is used to create reports, incorporate filters and select the Report Type?A . Data LoaderB . Report BuilderC . A csv file that will then get imported.D . Report ComposerView AnswerAnswer: B
