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Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.
Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.A . Approval Processes can be used to escalate cases in the chat window.B . Multiple visitors can chat in one windowC . The Articles tool can be used to search for Knowledge ArticlesD . Chats...
Which of the following features is NOT unique to Salesforce Knowledge?
Which of the following features is NOT unique to Salesforce Knowledge?A . Article TypesB . CategoriesC . Synonym SearchD . Custom Page LayoutsView AnswerAnswer: D
What record access can territory managers have for accounts and opportunities that are assigned to their territories?
Universal Containers uses territory management to manage its sales territories. Territory managers and sales reps are at the same role level in the sold hierarchy. Account and opportunity objects are set to private. What record access can territory managers have for accounts and opportunities that are assigned to their territories?...
Which profile setting would allow user to access all of the accounts within the organization?
Universal Container has set the Organization Wide Defaults for all objects to private. Which profile setting would allow user to access all of the accounts within the organization? Choose 2 AnswersA . Modify All DataB . View All for AccountsC . Read for AccountsD . Public for AccountsView AnswerAnswer: A,B
What access can users have to Accounts and Opportunities when territory management is enabled?
What access can users have to Accounts and Opportunities when territory management is enabled?A . Transfer and Delete opportunities regardless of the owner of the recordB . View Account records regardless of the account record owner.C . Edit, Transfer and Delete Opportunity records regardless of the record of the owner.D...
What should an administrator consider when setting up and maintaining Salesforce Knowledge? Select 3
What should an administrator consider when setting up and maintaining Salesforce Knowledge? Select 3A . Article version numbers must be assigned by a Knowledge Manager for trackingB . Data category visibility is assigned through roles and profilesC . Knowledge settings must be configured in order for users to be able...
What can an administrator do to enable customers to submit service request? Choose 2.
What can an administrator do to enable customers to submit service request? Choose 2.A . Enter live chat agent on the company websiteB . Enable chatter answersC . Enable the service cloud console on the company websiteD . Enable case feed on the company websiteView AnswerAnswer: A,B
What can he complete on that object?
A user has been granted a delegated admin to a custom object. What can he complete on that object? Choose 2A . Create custom Picklist in that objectB . Modify OWDC . Modify Sharing SettingsD . Create a new Custom fieldView AnswerAnswer: A,D
How can automation be used to help meet this requirement?
Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?A . Use approval process that routes newly created opportunities to management for data quality review.B . Use...
How can administrator meet this requirement?
An Administrator is preparing to deploy change set into the production environment. Until the deployment is complete, only user with System Administrator profile should be allowed to access data in the production system. When any other user attempts to log in, a maintenance notice should be displayed instead. How can...
