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Which key metrics measure this outcome?
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?A . increase in new subscribers or increase in end usersB . number of incidents reported or number of compliance issuesC . reduction in headcount or operational support costsD . customer and employee feedbackE . number...
Which list of components of a Customer Success Quarterly Success Review is common?
Which list of components of a Customer Success Quarterly Success Review is common?A . results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarterB . results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarterC ....
How should the Customer Success Manager address the one solution that has not been fully enabled?
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?A . Contact...
Which action do you consider?
You notice a decline over time in your customer’s usage of your product. Which action do you consider?A . Tell the customer a new solution will soon be availableB . Carefully tell the customer to get more people to use your productC . Re-assess the customer’s business process and outline...
Which of these is included in a success plan?
Which of these is included in a success plan?A . confidential customer informationB . customer business outcomesC . customer HR processesD . services costView AnswerAnswer: B
Which definition of customer success is true?
Which definition of customer success is true?A . It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.B . It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.C...
Which two business outcomes are critical to the company’s success?
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)A . sustainabilityB . credibilityC . time to marketD . business growthE . cost efficiencyView AnswerAnswer: AE Explanation: Reference: https://www.tandfonline.com/doi/full/10.1080/17583004.2017.1386533
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)A . No action is necessary as long as the health index is greenB . Observe the online image of the customerC . Review and update the success plan for ongoing activitiesD ....
Which two business outcomes are critical to the company’s success?
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)A . sustainabilityB . credibilityC . time to marketD . business growthE . cost efficiencyView AnswerAnswer: AE Explanation: Reference: https://www.tandfonline.com/doi/full/10.1080/17583004.2017.1386533
Which two actions are critical when communicating with executives? (Choose two.)
Which two actions are critical when communicating with executives? (Choose two.)A . Keep services as a primary topicB . Focus on the value achievedC . Incorporate the sales team’s planD . Target executive prioritiesE . Focus on technical detailsView AnswerAnswer: BD
