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Which action should a Renewals manager take first?
Which action should a Renewals manager take first?A . meet and confirm the am, css, csm and their resourcesB . meet the customer and perform a renewals diagnosisC . assign an RS to priority accountsD . download contract data and develop a renewals strategyView AnswerAnswer: D
Which statement regarding which tools can be added as value to customer and partners is invalid?
Which statement regarding which tools can be added as value to customer and partners is invalid?A . adoption scores which provide insight into how well customers are utilizing service and software they purchaseB . Trusted Data Source for Hardware Refresh and Software renewal insights help manage Discounts for QuotingC ....
Which statement best describes an Ask the Expert session?
Which statement best describes an Ask the Expert session?A . A 24-7 phone line providing expert adviceB . A pre-recorded webinar from an expertC . A one on one coaching engagement covering specific use casesD . A hosted educational webinar with live expert Q and AView AnswerAnswer: C
Which statement best describes the success plan?
Which statement best describes the success plan?A . the blueprint for account teams to achieve customer successB . a tool for reporting actions to managementC . a shareable document that captures all account activitiesD . a document capturing a comprehensive view of all customer health scoresView AnswerAnswer: A
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?A . proposal buildB . billingC . deal strategyD . quote deliveryView AnswerAnswer: A
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
Which three financial metrics are critical in renewing subscriptions? (Choose three.)A . net new salesB . annual re curing revenueC . close rateD . training costsE . renewal rateView AnswerAnswer: BDE
Which licensing model represents the highest value?
Which licensing model represents the highest value?A . TransactionalB . SubscriptionC . Pay as you goD . Enterprise AgreementsView AnswerAnswer: D
How does Cisco define Business Critical Services?
How does Cisco define Business Critical Services?A . subscription-based services covering the lifecycle of a technologyB . Pay-as-you-go, services covering business-critical functionsC . hardware replacementD . Pay-as-you-go, technology-based servicesView AnswerAnswer: A
Which services are contained in the CX portfolio?
Which services are contained in the CX portfolio?A . Support Services, Business Critical Services, Professional Services and Managed ServicesB . Support Services, Business Critical Services and Professional ServicesC . Support Services and Business Critical ServicesD . Support Services, Business Critical Services, Professional Services, Managed Services, and Learning ServicesView AnswerAnswer: D
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?A . validate the customer's business needsB . focus on benefitsC . lock in revenue streams through co-terminationD . explore up sell opportunitiesView AnswerAnswer: D
