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Which critical task must be performed during the qualification phase?
Which critical task must be performed during the qualification phase?A . renewal plan developmentB . validate customer inventoryC . quote deliveryD . develop a success planView AnswerAnswer: B
Which action can a renewals manager take to drive value in the account?
Which action can a renewals manager take to drive value in the account?A . align partners on trainingB . define the account forecastC . manage and mitigate renewal riskD . removing adoption barriersView AnswerAnswer: C
Which statement regarding which tools can be added as value to customer and partners is invalid?
Which statement regarding which tools can be added as value to customer and partners is invalid?A . adoption scores which provide insight into how well customers are utilizing service and software they purchaseB . Trusted Data Source for Hardware Refresh and Software renewal insights help manage Discounts for QuotingC ....
when renewing a contract with a customer, which action is important?
when renewing a contract with a customer, which action is important?A . start discussions once the contract has expiredB . propose only the most important part of the solutionC . validate customers business needs.D . do not offer any financing solutions.View AnswerAnswer: C
Which service offering assists the customer in preparing for emerging industry trends?
Which service offering assists the customer in preparing for emerging industry trends?A . Trending TechnicalB . AdvisoryC . ManagedD . TrainingView AnswerAnswer: A
What is the primary measurement of success for a Renewals Manager?
What is the primary measurement of success for a Renewals Manager?A . iARR rateB . renewal success rateC . upsell percentageD . percentage of contracts closedView AnswerAnswer: B
Which action should a Renewals manager take first?
Which action should a Renewals manager take first?A . meet and confirm the am, css, csm and their resourcesB . meet the customer and perform a renewals diagnosisC . assign an RS to priority accountsD . download contract data and develop a renewals strategyView AnswerAnswer: A
Which statement best describes an Ask the Expert session?
Which statement best describes an Ask the Expert session?A . A 24-7 phone line providing expert adviceB . A pre-recorded webinar from an expertC . A one on one coaching engagement covering specific use casesD . A hosted educational webinar with live expert Q and AView AnswerAnswer: C
Which service offering helps define the customer's IT vision and strategy?
Which service offering helps define the customer's IT vision and strategy?A . OptimizationB . SupportC . TrainingD . AdvisoryView AnswerAnswer: D
Which service offering assists the customer in preparing for emerging industry trends?
Which service offering assists the customer in preparing for emerging industry trends?A . Trending TechnicalB . AdvisoryC . ManagedD . TrainingView AnswerAnswer: A
