- All Exams Instant Download
Which action should a Renewals manager take first?
Which action should a Renewals manager take first?A . meet and confirm the am, css, csm and their resourcesB . meet the customer and perform a renewals diagnosisC . assign an RS to priority accountsD . download contract data and develop a renewals strategyView AnswerAnswer: A
when renewing a contract with a customer, which action is important?
when renewing a contract with a customer, which action is important?A . start discussions once the contract has expiredB . propose only the most important part of the solutionC . validate customers business needs.D . do not offer any financing solutions.View AnswerAnswer: C
Which strategy contributes to the successful renewal of service contracts?
Which strategy contributes to the successful renewal of service contracts?A . offer discountsB . communicate product performance, pricing, and positionC . lock in revenue streams through co-terminationD . discount multi-year service agreementsView AnswerAnswer: B
Which success indicator for a Renewals manager is valid?
Which success indicator for a Renewals manager is valid?A . new product introductionsB . on-time renewalC . stabilized customer satisfaction scoresD . increased deployment of licensesView AnswerAnswer: C
Which service offering assists the customer in preparing for emerging industry trends?
Which service offering assists the customer in preparing for emerging industry trends?A . Trending TechnicalB . AdvisoryC . ManagedD . TrainingView AnswerAnswer: A
Which statement regarding which tools can be added as value to customer and partners is invalid?
Which statement regarding which tools can be added as value to customer and partners is invalid?A . adoption scores which provide insight into how well customers are utilizing service and software they purchaseB . Trusted Data Source for Hardware Refresh and Software renewal insights help manage Discounts for QuotingC ....
Which statement best describes the success plan?
Which statement best describes the success plan?A . the blueprint for account teams to achieve customer successB . a tool for reporting actions to managementC . a shareable document that captures all account activitiesD . a document capturing a comprehensive view of all customer health scoresView AnswerAnswer: A
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?A . proposal buildB . billingC . deal strategyD . quote deliveryView AnswerAnswer: A
What is the primary measurement of success for a Renewals Manager?
What is the primary measurement of success for a Renewals Manager?A . iARR rateB . renewal success rateC . upsell percentageD . percentage of contracts closedView AnswerAnswer: B
Which critical task must be performed during the qualification phase?
Which critical task must be performed during the qualification phase?A . renewal plan developmentB . validate customer inventoryC . quote deliveryD . develop a success planView AnswerAnswer: B
