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Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?A . 100 ms, 3 heartbeatsB . 100 ms, 5 heartbeatsC . 400 ms, 3 heartbeatsD . 400 ms, 5 heartbeatsE . The heartbeat interval and maximum missed...
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?A . 500B . 1000C . 2000D . 6000E . 76,000View AnswerAnswer: D
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?A . agent device, network VRU, ringtone, errorB . ICM dialed number, network VRU, ring back, errorC . agent device, CUCM VRU, ringtone, survivabilityD . ICM dialed number plan, network VRU, ringtone,...
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?A . agent device, network VRU, ringtone, errorB . ICM dialed number, network VRU, ring back, errorC . agent device, CUCM VRU, ringtone, survivabilityD . ICM dialed number plan, network VRU, ringtone,...
Which three rules apply when configuring agent teams? (Choose three.)
Which three rules apply when configuring agent teams? (Choose three.)A . An agent can be a member of only one agent team.B . An agent can be a member of multiple agent teams.C . An agent team can have only one primary supervisor.D . An agent team can have multiple...
What is the semantic meaning of the RouterCallKeyDay variable?
What is the semantic meaning of the RouterCallKeyDay variable?A . It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.B . It represents a string that corresponds to the day that the call was taken....
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)A . Time zone was changed.B . Secondary DNS was changed.C . Hostname was changed.D . Number of historical reports exceeded the...
synchronization?
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?A . ccagentB . mdsC . routerD . opcView AnswerAnswer: B
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?A . agent device, network VRU, ringtone, errorB . ICM dialed number, network VRU, ring back, errorC . agent device, CUCM VRU, ringtone, survivabilityD . ICM dialed number plan, network VRU, ringtone,...
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?A . A total of 100 sign-out reason codes and not ready reason codes.B . 50 sign-out reason codes and 50 not ready reason codes for a total of 100.C . 100 sign-out reason...
