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What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?A . 500B . 1000C . 2000D . 6000E . 76,000View AnswerAnswer: D
This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool?
Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)A . A network trunk group explorer trunk group should be configured...
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?A . Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.B . Add team in ICM, add...
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)A . Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.B . Must have voice gateway...
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)A . Time zone was changed.B . Secondary DNS was changed.C . Hostname was changed.D . Number of historical reports exceeded the...
synchronization?
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?A . ccagentB . mdsC . routerD . opcView AnswerAnswer: B
Which three rules apply when configuring agent teams? (Choose three.)
Which three rules apply when configuring agent teams? (Choose three.)A . An agent can be a member of only one agent team.B . An agent can be a member of multiple agent teams.C . An agent team can have only one primary supervisor.D . An agent team can have multiple...
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?A . configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialerB . configure dialer, port map, media routing peripheral...
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?A . Cluster ManagerB . System Application AgentC . Cisco DBD . Cisco TomcatE . Cisco DirsyncView...
Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?
Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?A . Prefix three digits to the dialed number at the end.B . Suffix three digits to dialed number.C . Truncate three digits from dialed number.D . Consider only the first three digits...
