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Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?A . 100 ms, 3 heartbeatsB . 100 ms, 5 heartbeatsC . 400 ms, 3 heartbeatsD . 400 ms, 5 heartbeatsE . The heartbeat interval and maximum missed...
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)A . No network VRU is configured for the routing client.B . VRU PIM just got out of service.C . Incorrect media file name.D . Send to originator...
You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?
You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?A . The loggers exchange historical data to keep themselves...
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?A . Cisco Unified ICM call router and loggerB . Cisco Unified ICM call router and administrative workstationC . Cisco Unified ICM call router and peripheral...
synchronization?
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?A . ccagentB . mdsC . routerD . opcView AnswerAnswer: B
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)A . Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.B . Must have voice gateway...
Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?
Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?A . You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.B . You do not need to check/calculate if you have enough IOPS as...
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?A . 500B . 1000C . 2000D . 6000E . 76,000View AnswerAnswer: D
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?A . Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.B . Add team in ICM, add...
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?A . Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.B . Add team in ICM, add...
