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Which activities can agents pick and pull?
Which activities can agents pick and pull?A . Agents can pick chats from other agents that belong to the same set of skill groups.B . Agents can pick chat from other agents that belong to the different skill groups.C . Agents can pick emails from other agents that belong to...
What are the workflow types in ECE?
What are the workflow types in ECE?A . Alarm, Inbound, Exception, DefaultB . Inbound, Outbound, AlarmC . Default, Inbound, OutboundD . Alarm, Outbound, Inbound, ExceptionView AnswerAnswer: B
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)A . Adjust the start time and end time for all shifts.B . Delete the existing shift label before creating a new one for daylight saving time.C . Change the timezone at the user...
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)A . Know the ECE version and Engineer Specials installed.B . Collect all ECE services logs.C . Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.D . Restart the...
What connects to the Media routing peripheral gateway of ICM to the ECE server?
What connects to the Media routing peripheral gateway of ICM to the ECE server?A . web serverB . services serverC . application serverD . message serverView AnswerAnswer: C
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)A . ECE_Default_QueueB . ECE_activityC . ECE_InboundD . ECE_EmailE . ECE_ChatView AnswerAnswer: D E
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?A . 80 millisecondsB . 120 millisecondsC . 240 millisecondsD . 300 millisecondsView AnswerAnswer: D
What is the default value for the email media class set by the installer?
What is the default value for the email media class set by the installer?A . Email_media_classB . Email_ ECEC . ECE_EmailD . Cisco_emailView AnswerAnswer: C Explanation: Media classes are set in the ECE partition level setting - Media Classes - as ECE_Email, ECE_Outbound, and ECE_Chat. If you use names other...
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?A . 20 KBB . 30 KBC . 40 KBD . 50 KBView AnswerAnswer: D
In which two ways are chats transferred? (Choose two.)
In which two ways are chats transferred? (Choose two.)A . Only open chat activities in which the customer has not left the chat session can be transferred.B . Chats can be transferred to departments directly.C . Agents can transfer the chat activities based on the Maximum Task limit setting.D ....
