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Which two servers can be accessed from the Web Administration tool? (Choose two.)
Which two servers can be accessed from the Web Administration tool? (Choose two.)A . Rogger B. PG C. DCCMP D. CVP E. FinesseView AnswerAnswer: D, E
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?A . ICM responds to the Route Request by running a Routing Script. B. CVP delivers a Route Request to the ICM Central Controller. C. CVP establishes an HTTP...
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)A . The voice gateway may modify the digits presented to downstream devices. B. The voice gateway provides IVR functionality in a Contact Center deployment. C. The PSTN is responsible for delivering...
Which two steps are required to configure a Supervisor? (Choose two.)
Which two steps are required to configure a Supervisor? (Choose two.)A . assign the Supervisor to only one Team B. assign the Supervisor to a Skill Group and Precision Queue C. make sure the Supervisor has an Active Directory Account D. ensure that "Is Supervisor" is checked E. assign the...
How does CUCM function in CCE?
How does CUCM function in CCE?A . Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE. B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy...
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?A . CCE Admin page B. Domain Manager C. Active Directory D. Configuration ManagerView AnswerAnswer: C
What is the maximum number of attributes that can be assigned to an Agent?
What is the maximum number of attributes that can be assigned to an Agent?A . 40 B. 50 C. 200 D. 500View AnswerAnswer: B
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?A . the number of calls the agent has taken B. the Weight of the attribute C. the agent with the Most Attributes D. Longest AvailableView AnswerAnswer: B
Which two types of scripts can be created with the Script Editor? (Choose two.)
Which two types of scripts can be created with the Script Editor? (Choose two.)A . Call Flow and Call Control Scripts B. Call Studio Scripts C. Routing Scripts D. Tenant Scripts E. Administrative ScriptsView AnswerAnswer: C, E
Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG...
