220-902 exam

A technician needs to log into a user's computer to fix the user's corrupt local profile. Which of the following connectivity tools will allow the technician to connect to the user’s computer?A . Remote AssistanceB . Virtual Private NetworkC . Computer ManagementD . Remote DesktopView AnswerAnswer: D

Ann, a user, discovers that all of her documents will not open. The documents open properly on another computer. Which of the following tools will be the FASTEST for a technician to use to allow the documents to open?A . BackupB . Recovery ImageC . chkdskD . System RestoreView AnswerAnswer:...

A technician is performing a clean install of Windows on a new hard drive from a factory DVD, but the computer does not recognize the optical disc. A “non-system disk or disk error” is observed. Which of the following should the technician do FIRST?A . Update the motherboard firmwareB ....

A technician is attempting to remove malware from a customer’s workstation. Which of the following Control Panel utilities should the technician use?A . Folder Options > View hidden filesB . System > PerformanceC . Display Settings > Refresh rateD . Internet Options > PrivacyView AnswerAnswer: A

Which of the following updates should be performed on a regular basis to ensure the OS has the latest security patches?A . Anti-malware updatesB . Driver updatesC . Windows updatesD . Firmware updatesView AnswerAnswer: C

An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared network drive for the user, an “access denied” error is encountered while using the user’s credentials. Which of the following should be the administrator’s NEXT step?A . Ensure the user’s account is...

A technician is remotely connecting to a workstation using SSH to transfer a security hotfix. Which of the following command line tools would the technician use to create a directory to store the hotfix?A . dirB . rdC . cdD . mdView AnswerAnswer: D

When using Microsoft Windows 8.1 Operating System, which of the following features allows scripts and snippets to run?A . One DriveB . XP ModeC . Power ShellD . Windows FirewallView AnswerAnswer: C

A technician is tasked with installing Windows on numerous network PCs. Which of the following is the QUICKEST method for getting a standard configuration to the PCs?A . Prebuilt image using PXEB . Single solid state/flash drive with answer fileC . Hot swappable image driveD . Internal hard drive partition...

A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment. Which of the following tools would be the BEST to utilize to achieve this goal?A . VPNB . ACLC . RDPD . DLPView AnswerAnswer: B