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Which of the following types of malware is the system MOST likely infected with?
A technician is troubleshooting a PC that has been performing poorly. Looking at the Task Manager, the technician sees that CPU and memory resources seem fine, but disk throughput is at 100%. Which of the following types of malware is the system MOST likely infected with?A . KeyloggerB . RootkitC...
Which of the following tools should the technician use to make adjustments?
A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the...
Which of the following should the technician perform NEXT to troubleshoot the issue?
A user is unable to access a website, which is widely used across the organization, and receives the following error message: The security certificate presented by this website has expired or is not yet valid. The technician confirms the website works when accessing it from another computer but not from...
Which of the following should the technician perform FIRST?
A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?A . Escalate the ticket to Tier 2.B . Run a virus scan.C . Utilize a Windows restore point.D . Reimage...
Which of the following change management documents includes how to uninstall a patch?
Which of the following change management documents includes how to uninstall a patch?A . Purpose of changeB . Rollback planC . Scope of changeD . Risk analysisView AnswerAnswer: B Explanation: The change management document that includes how to uninstall a patch is called the “rollback plan”. The rollback plan is...
A user reports a computer is running slow.
A user reports a computer is running slow. Which of the following tools will help a technician identity the issuedA . Disk CleanupB . Group Policy EditorC . Disk ManagementD . Resource MonitorView AnswerAnswer: D Explanation: Resource Monitor will help a technician identify the issue when a user reports a...
Which of the following tools can be used?
A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used? A. afc B. ehkdsk C. git clone D. zobocopyView AnswerAnswer: D Explanation: A. scp...
Which of the following BEST describes what the systems administrator should tell the user?
A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?A ....
Which of the following configurations should the technician employ to achieve this goal?
A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?A . Configure the network as privateB . Enable...
Which of the following is MOST likely the cause of the user's issue?
A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?A . KeyloggerB . CryptominersC . VirusD ....
