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Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?A . Inquire about possible changes. B. File a damage report. C. Requisition...
Which of the following would be the MOST appropriate action for the technician to take to get the update?
A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?A . Connect to a hotspot B. Request...
Which of the following is MOST likely the cause?
A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?A . Digitizer issues B. Overheating C. Broken screen D. MalwareView AnswerAnswer:...
Which of the following components enables the input on a mobile device's touch screen?
Which of the following components enables the input on a mobile device's touch screen?A . OLED B. Digitizer C. Inverter D. CMOS sensorView AnswerAnswer: B Explanation: The digitizer is the component that enables input on a mobile device's touch screen. It is a transparent layer that sits over the screen...
Which of the following steps should the technician lake FIRST?
A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician lake FIRST?A . Confirm that both the current and new memory are from the same brand. B. Run a diagnostic test on the current memory. C. Verify the memory requirements of the motherboard....
Which of the following should the technician do NEXT?
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician...
Which of the following components houses the MX record?
Which of the following components houses the MX record?A . DNS B. VLAN C. DHCP D. SMTPView AnswerAnswer: A Explanation: The MX record is housed in the DNS (Domain Name System) which is responsible for translating domain names into IP addresses and vice versa. The MX record specifies the mail...
Which of the following tools can assist with locating the BEST channel to use?
A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?A . Wi-Fi analyzer B. Netstat C. Net use D. Traceroute E. Network tapView AnswerAnswer: A Explanation: A Wi-Fi analyzer...
The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?
A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?A . Write a knowledge base...
Which of the following is MOST likely the cause of these issues?
A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also...
