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What should the IT support technician advise the user to do on their Windows 10 device?
A user in a corporate environment is required to confirm their device’s IPv6 address for network configuration purposes. What should the IT support technician advise the user to do on their Windows 10 device?A . Navigate to Settings > Network & Internet > Status > PropertiesB . Open Command Prompt...
What should a technician suggest first to troubleshoot the issue?
A user reports that their computer is running slowly following a recent Windows update. What should a technician suggest first to troubleshoot the issue?A . Roll back the latest Windows updateB . Check for and install any pending updatesC . Perform a full system formatD . Replace the user's computer...
Which protocol is primarily used when a user attempts to map a drive to access files stored on a cloud service like Box?
Which protocol is primarily used when a user attempts to map a drive to access files stored on a cloud service like Box?A . SMBB . FTPC . WebDAVD . SNMPView AnswerAnswer: C Explanation: WebDAV WebDAV (Web Distributed Authoring and Versioning) is the protocol commonly used to map network drives...
What is the most important safety procedure to follow before starting the repair?
A technician is scheduled to replace a broken LCD screen on a laptop. What is the most important safety procedure to follow before starting the repair?A . Work on a metal surface to keep the tools organizedB . Disconnect the laptop from any power source and remove the batteryC ....
What should the user do first to identify and stop the problematic process?
A user’s PC is running slowly and they suspect a background process is consuming too many resources. What should the user do first to identify and stop the problematic process?A . Disable all startup applicationsB . Open Task Manager and sort processes by memory usage to identify and end the...
What should be the technician’s first course of action?
A technician finds a small fire has started in a trash bin near workstations while performing end-of-day duties. What should be the technician’s first course of action?A . Attempt to extinguish the fire using a water-based extinguisherB . Evacuate the area and immediately alert the fire departmentC . Remove flammable...
What safety precaution is most important to prevent accidents?
A technician needs to check network cables in a tight and cluttered server room. What safety precaution is most important to prevent accidents?A . Move quickly through the server room to minimize time spent in a confined spaceB . Use appropriate signage to indicate maintenance is in progress and secure...
What is the most important step to ensure all users have continuous access?
An IT support technician needs to map a shared drive using SMB protocol for users in a Windows environment so they can access departmental documents. What is the most important step to ensure all users have continuous access? A. Assign a static IP address to the server hosting the shared...
What step should the technician recommend?
During a troubleshooting session, an IT support technician needs to instruct a macOS user on how to locate their IPv4 address to resolve an application’s network access issue. What step should the technician recommend? A. Open System Preferences > Network, select the active connection, then click "Advanced" B. Click on...
Which option provides the safest backup method?
A user is setting up BitLocker on a new laptop and needs to choose how to back up their recovery key. Which option provides the safest backup method?A . Save the recovery key to a USB driveB . Store the recovery key in the cloud service provided by the laptop...
