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Which protocol is primarily used when a user attempts to map a drive to access files stored on a cloud service like Box?
Which protocol is primarily used when a user attempts to map a drive to access files stored on a cloud service like Box?A . SMBB . FTPC . WebDAVD . SNMPView AnswerAnswer: C Explanation: WebDAV WebDAV (Web Distributed Authoring and Versioning) is the protocol commonly used to map network drives...
What is the most important safety procedure to follow before starting the repair?
A technician is scheduled to replace a broken LCD screen on a laptop. What is the most important safety procedure to follow before starting the repair?A . Work on a metal surface to keep the tools organizedB . Disconnect the laptop from any power source and remove the batteryC ....
What should the user do first to identify and stop the problematic process?
A user’s PC is running slowly and they suspect a background process is consuming too many resources. What should the user do first to identify and stop the problematic process?A . Disable all startup applicationsB . Open Task Manager and sort processes by memory usage to identify and end the...
What should be the technician’s first course of action?
A technician finds a small fire has started in a trash bin near workstations while performing end-of-day duties. What should be the technician’s first course of action?A . Attempt to extinguish the fire using a water-based extinguisherB . Evacuate the area and immediately alert the fire departmentC . Remove flammable...
What safety precaution is most important to prevent accidents?
A technician needs to check network cables in a tight and cluttered server room. What safety precaution is most important to prevent accidents?A . Move quickly through the server room to minimize time spent in a confined spaceB . Use appropriate signage to indicate maintenance is in progress and secure...
What is the most important step to ensure all users have continuous access?
An IT support technician needs to map a shared drive using SMB protocol for users in a Windows environment so they can access departmental documents. What is the most important step to ensure all users have continuous access? A. Assign a static IP address to the server hosting the shared...
What step should the technician recommend?
During a troubleshooting session, an IT support technician needs to instruct a macOS user on how to locate their IPv4 address to resolve an application’s network access issue. What step should the technician recommend? A. Open System Preferences > Network, select the active connection, then click "Advanced" B. Click on...
Which option provides the safest backup method?
A user is setting up BitLocker on a new laptop and needs to choose how to back up their recovery key. Which option provides the safest backup method?A . Save the recovery key to a USB driveB . Store the recovery key in the cloud service provided by the laptop...
What strategy would best help the team manage their time more effectively to meet resolution targets?
An IT support team frequently misses deadlines for resolving IT issues, affecting overall company productivity. What strategy would best help the team manage their time more effectively to meet resolution targets?A . Implementing stricter penalties for missed deadlinesB . Scheduling regular review meetings to discuss open ticketsC . Using a...
Which KPI would be most helpful in identifying potential cost-saving areas while maintaining service standards?
A company wants to reduce its IT support costs without sacrificing service quality. Which KPI would be most helpful in identifying potential cost-saving areas while maintaining service standards?A . Average handle time per ticketB . Total number of tickets received per monthC . Ratio of escalated versus resolved ticketsD ....
