When installing new hardware inside a desktop computer, which safety measure should a technician take to avoid personal injury?

When installing new hardware inside a desktop computer, which safety measure should a technician take to avoid personal injury?A . Install the hardware as quickly as possible to reduce exposure to the internal componentsB . Ensure all power sources are disconnected and the area is well-litC . Apply lubricant to...

February 22, 2025 No Comments READ MORE +

What safety procedure should be followed to minimize the risk of electrical shock?

A technician needs to replace a faulty power supply unit (PSU) inside a desktop computer. What safety procedure should be followed to minimize the risk of electrical shock?A . Disconnect the PSU from the motherboard but leave the computer plugged in for groundingB . Ensure the computer is unplugged and...

February 20, 2025 No Comments READ MORE +

What should they do first to try and fix this issue?

During an online banking session, a user notices that pages are loading incorrectly or displaying outdated information. What should they do first to try and fix this issue?A . Delete the browser historyB . Clear the browser cacheC . Change their online banking passwordD . Switch to a different Internet...

February 20, 2025 No Comments READ MORE +

What is the appropriate response for the help desk technician?

During a phone support call, a user aggressively insists on bypassing standard verification processes due to urgency. What is the appropriate response for the help desk technician?A . Comply with the request to avoid conflictB . Politely refuse and adhere to established verification proceduresC . Transfer the call to a...

February 19, 2025 No Comments READ MORE +

What is the most effective way to achieve this?

An IT support technician is assisting a user who needs to map Google Drive as a network drive on their Windows 10 computer to facilitate easier file management and offline access. What is the most effective way to achieve this?A . Use the built-in Windows "Map Network Drive" feature in...

February 16, 2025 No Comments READ MORE +

When mapping a shared drive on a Windows system using SMB, which of the following is the correct syntax for the path?

When mapping a shared drive on a Windows system using SMB, which of the following is the correct syntax for the path? A. ServerNamePath B. smb://ServerName/Path C. ServerName://Path D. http://ServerName/PathView AnswerAnswer: A Explanation: Correct Answer. A. ServerNamePath The correct syntax for mapping a shared drive using SMB in Windows is...

February 15, 2025 No Comments READ MORE +

What should be done to correct this issue?

During a meeting, a user tries to project their laptop’s screen onto a conference room display but only the desktop background is visible on the external screen; no icons or applications are shown. What should be done to correct this issue? A. Set the external display to duplicate the laptop...

February 13, 2025 No Comments READ MORE +

Which of the following is the best step to achieve this using OneDrive?

A user needs to backup important documents from their Windows laptop to ensure they are protected in case of a system failure. Which of the following is the best step to achieve this using OneDrive? A. Manually copy and paste the documents into the OneDrive folder on their laptop B....

February 13, 2025 No Comments READ MORE +

How can they restore these files using OneDrive?

A user has accidentally deleted a folder containing critical business presentations from their computer. How can they restore these files using OneDrive?A . Retrieve the files from the Windows Recycle BinB . Restore the files from the OneDrive Recycle BinC . Perform a system restore on their computerD . Reinstall...

February 11, 2025 No Comments READ MORE +

When configuring a new employee’s access in AWS IAM, what is a best practice for ensuring they only have the necessary permissions to fulfill their job responsibilities?

When configuring a new employee’s access in AWS IAM, what is a best practice for ensuring they only have the necessary permissions to fulfill their job responsibilities?A . Grant full administrative privileges to ensure no access barriersB . Use managed policies to assign permissionsC . Assign permissions directly to individual...

February 9, 2025 No Comments READ MORE +