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What should the user do first to ensure they are viewing the most current content?
A user complains that a website is not displaying the latest updates even though the site’s administrator confirms the updates were made. What should the user do first to ensure they are viewing the most current content?A . Refresh the page multiple timesB . Clear the browser cache and refresh...
What command should the IT support technician recommend they use?
A Linux user is setting up a home server and needs to confirm their IPv6 address for proper configuration. What command should the IT support technician recommend they use?A . sudo dhclient -6B . hostname -IC . ip -6 addrD . netstat -rnView AnswerAnswer: C Explanation: ip -6 addr The...
What is a key step in setting this up correctly for all users regardless of their location?
An organization is transitioning to remote work and needs to ensure employees have continuous access to their files. They decide to use OneDrive for business to map drives on employees’ computers. What is a key step in setting this up correctly for all users regardless of their location?A . Configure...
What is the first action they should take?
An employee clicks on a link in an email that they later suspect to be a phishing attempt. What is the first action they should take?A . Continue working and monitor the system for any unusual activityB . Immediately change all their passwordsC . Disconnect their computer from the internet...
What should be done immediately after concluding a remote support session via TeamViewer?
What should be done immediately after concluding a remote support session via TeamViewer?A . Leave TeamViewer running on the user's device for future access if neededB . Ensure that the session is completely terminated and that the user closes TeamViewerC . Schedule the next session using the same connection parameters...
What is the most effective initial step to resolve these issues?
A user reports that they are experiencing slow browser performance and frequent website errors. What is the most effective initial step to resolve these issues? A. Clear the browser cache and cookies B. Update the web browser to the latest version C. Restart the computer D. Reinstall the web browserView...
During a PC Anywhere session, if a technician needs to access confidential files on the user’s computer to troubleshoot an issue, what should they do?
During a PC Anywhere session, if a technician needs to access confidential files on the user’s computer to troubleshoot an issue, what should they do?A . Proceed to access the files, assuming implicit consent for troubleshootingB . Notify the user and request explicit permission to access the specific files neededC...
What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction?
A client is concerned about the consistency of service they receive under the current SLA. They suggest modifications to the agreement. What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction? A. Introduce tiered service levels based on client size and need B. Incorporate...
Which action should the user take to resolve this issue on a Windows laptop?
During a presentation, a user finds that the projected image is too dim, making it difficult for the audience to see. Which action should the user take to resolve this issue on a Windows laptop?A . Increase the contrast setting through the display adapter propertiesB . Adjust the brightness setting...
What is the most efficient command that the IT support technician should recommend using?
A Linux system administrator wants to document the MAC addresses of various network interfaces on a server. What is the most efficient command that the IT support technician should recommend using?A . ifconfig -aB . ip link showC . dmesg | grep MACD . cat /sys/class/net/*/addressView AnswerAnswer: B Explanation: Correct...
