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Which action should the IT support team take first to address this issue and align with the SLA terms?
During an annual review, a client notes that the resolution times for critical issues often exceed the times outlined in the SLA. Which action should the IT support team take first to address this issue and align with the SLA terms? A. Review and adjust resource allocation for critical issues...
What should the technician instruct the user to do first?
A user’s Windows 10 PC is experiencing frequent system crashes and blue screen errors. The user needs to perform diagnostic tests to identify the issue. What should the technician instruct the user to do first?A . Reinstall the operating systemB . Boot the PC into Safe ModeC . Replace the...
What is the most straightforward method to achieve this?
A company wants to ensure that their employees can access shared documents stored in Dropbox from their Windows workstations as if they were stored on a local network drive. What is the most straightforward method to achieve this?A . Configure each workstation with FTP access to DropboxB . Use the...
What is the best practice when an employee receives an email that appears to be from their bank asking for immediate verification of their login details?
What is the best practice when an employee receives an email that appears to be from their bank asking for immediate verification of their login details?A . Reply directly to the email with the requested information to avoid account suspensionB . Ignore the email as banks do not contact customers...
What is the safest action to take first?
When working on a powered device, an IT technician suspects a risk of electrical shock due to exposed wiring. What is the safest action to take first?A . Continue working but avoid touching the exposed wiresB . Immediately turn off the power to the device before proceeding furtherC . Cover...
While upgrading the graphics card in a gaming PC, what ESD prevention method should the technician employ to protect both the new and existing hardware?
While upgrading the graphics card in a gaming PC, what ESD prevention method should the technician employ to protect both the new and existing hardware?A . Only touch the non-conductive parts of the graphics card during installationB . Ensure that both the technician and the surface are properly groundedC ....
What is the primary security benefit of using a hardware token for MFA in this scenario?
The IT department is implementing MFA for accessing the company’s VPN. The security policy mandates the use of a physical hardware token in addition to regular passwords. What is the primary security benefit of using a hardware token for MFA in this scenario? A. It eliminates the need for a...
Which command should the IT support technician advise them to execute?
A Linux user needs to confirm their device’s IPv4 address to manually configure a network application. Which command should the IT support technician advise them to execute? A. ifconfig B. hostname -I C. iwconfig D. sudo lshw -C networkView AnswerAnswer: A Explanation: Correct Answer. A. ifconfig The ifconfig command is...
Which tool should IT support recommend for seamless integration and mapping?
A company is integrating Amazon S3 buckets for cloud storage and requires users to map these as a network drive on their local machines. Which tool should IT support recommend for seamless integration and mapping?A . AWS Command Line Interface (CLI)B . Amazon S3 File GatewayC . AWS Storage GatewayD...
What is the most appropriate safety action to take regarding fire prevention?
While inspecting the IT department’s storage area, a technician discovers that power strips are daisy-chained together and are showing signs of wear. What is the most appropriate safety action to take regarding fire prevention?A . Ignore the issue as it is common practice in busy IT departmentsB . Replace the...
