100-140 exam

Following a merger, an IT department needs to ensure its support services remain robust. Which KPI should be closely monitored to assess the impact of the merger on help desk performance?A . Change in the number of support tickets after the mergerB . Employee turnover rate in the IT departmentC...

During startup, a user notices that their computer is running slower than usual and suspects that unnecessary programs are loading at boot. What should the technician recommend to manage startup programs effectively? A. Boot into Safe Mode and disable startup programs B. Format the hard drive and reinstall Windows C....

During routine maintenance, a technician notices that a server room’s backup power supply is overheating significantly. What is the immediate action the technician should take to adhere to basic safety procedures regarding potential fire hazards?A . Continue monitoring the temperature to see if it decreases on its ownB . Shut...

An IT support technician is configuring multifactor authentication (MFA) for a secure application. The organization wants to use an authenticator app that generates time-based one-time passwords (TOTPs). Which of the following aspects should the technician emphasize as the most secure practice when deploying this MFA method?A . Requiring users to...

A team of IT support technicians at a large corporation uses various time management techniques to handle a high volume of support tickets efficiently. Which technique would best ensure a balanced workload and effective time utilization among the team members?A . Assigning tickets to technicians based solely on their current...

During an IT department audit, it was noted that response times could be improved. The IT manager is considering changes to optimize support processes. Which of the following would most effectively reduce the time to first response?A . Introducing a triage system that categorizes tickets upon receiptB . Implementing mandatory...

A user reports that the screen brightness on their Windows 10 laptop is too high, causing eye strain. What should the technician instruct the user to adjust first?A . Modify the color calibration settingsB . Change the screen saver settingsC . Adjust the brightness settings from the system trayD ....

During a security review, you notice several incidents where employees complied with requests from unauthorized callers impersonating company executives. What preventative measure should be implemented?A . Provide detailed personal information about executives to employees for verification purposesB . Mandate security training that includes recognizing and responding to impersonation attemptsC ....

A user is experiencing issues with the slow loading of files from a mapped OneDrive folder. What would be an effective first step in troubleshooting this issue?A . Increase the user's bandwidth by upgrading their internet planB . Check if the files are set to "Always keep on this device"...

What is the correct protocol for handling a situation where a technician experiences a mild electrical shock while troubleshooting a laptop?A . Continue working if the shock was minor to avoid work delaysB . Document the incident, report it according to workplace safety procedures, and seek medical adviceC . Take...