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Before beginning work on replacing the memory modules in a laptop, what is the most effective method for an IT technician to minimize the risk of electrostatic discharge (ESD)?
Before beginning work on replacing the memory modules in a laptop, what is the most effective method for an IT technician to minimize the risk of electrostatic discharge (ESD)?A . Work on a carpeted surface to avoid direct contact with hard floorsB . Wear a grounded wrist strap before handling...
Which of the following SLA modifications would most effectively ensure a higher standard of service?
A company’s IT support team is revising its Service Level Agreement (SLA) to better meet client expectations and improve ticket resolution times. Which of the following SLA modifications would most effectively ensure a higher standard of service?A . Specifying more detailed penalties for SLA non-complianceB . Shortening the response time...
What should be checked first to troubleshoot this issue?
A company’s IT policy requires computers to automatically enter sleep mode after 15 minutes of inactivity to save energy. A user reports that their computer never enters sleep mode. What should be checked first to troubleshoot this issue? A. Verify if any background applications are preventing sleep mode B. Configure...
What happens if the gpupdate /force command is unable to apply one or more policy settings during its execution?
What happens if the gpupdate /force command is unable to apply one or more policy settings during its execution?A . The command will make multiple attempts until successfulB . The command will ignore all failed settings and continueC . The command will halt at the first error encounteredD . The...
Which Windows tool should they use to identify what is preventing the system from sleeping?
After updating their system, a user notices that their PC setup no longer goes into sleep mode when expected. Which Windows tool should they use to identify what is preventing the system from sleeping?A . Device ManagerB . Power troubleshooterC . Event ViewerD . Command Prompt using the powercfg -requests...
What should a technician do immediately after concluding a troubleshooting session via PC Anywhere?
What should a technician do immediately after concluding a troubleshooting session via PC Anywhere?A . Keep the software running on the user’s machine for future quick accessB . Properly terminate the session and confirm that all access permissions are revokedC . Schedule automatic follow-up sessions using the same credentialsD ....
What is a potential drawback of mapping Dropbox as a network drive in a corporate environment that IT support should be aware of?
What is a potential drawback of mapping Dropbox as a network drive in a corporate environment that IT support should be aware of?A . Increased local storage usage on each user's computerB . Reduced security due to cloud-based storageC . Dependency on internet connectivity for access to filesD . Automatic...
What is the most likely setting to adjust to resolve this issue?
A user has extended their desktop across two monitors for better multitasking but finds that the mouse does not move smoothly between screens. What is the most likely setting to adjust to resolve this issue?A . Swap the primary and secondary display rolesB . Align the monitors correctly in the...
Which approach should IT support take to standardize Google Drive access and mappings across the organization?
A company wants to ensure that their Google Drive mappings are consistent across multiple user accounts and that all users have appropriate access based on their job roles. Which approach should IT support take to standardize Google Drive access and mappings across the organization?A . Configure individual Google Drive mappings...
Which of the following methods should the IT support technician suggest to the user for retrieving this information?
A user working from a remote office needs to provide the MAC address of their Windows 10 laptop to register it on the corporate network. Which of the following methods should the IT support technician suggest to the user for retrieving this information?A . Go to Control Panel > Network...
