What instruction should the technician give to accurately retrieve this information?

During a security audit, a technician needs to assist a user in finding the MAC address of their network card on a macOS computer. What instruction should the technician give to accurately retrieve this information? A. Open System Preferences > Network, select the network service, then click "Advanced" and go...

April 22, 2025 No Comments READ MORE +

What is the quickest way for the user to improve screen visibility?

A user is working outdoors and finds the screen of their Windows 10 device difficult to see in bright sunlight. What is the quickest way for the user to improve screen visibility?A . Enable High Contrast mode through the Ease of Access settingsB . Adjust the display brightness from the...

April 20, 2025 No Comments READ MORE +

Before beginning work on replacing the memory modules in a laptop, what is the most effective method for an IT technician to minimize the risk of electrostatic discharge (ESD)?

Before beginning work on replacing the memory modules in a laptop, what is the most effective method for an IT technician to minimize the risk of electrostatic discharge (ESD)?A . Work on a carpeted surface to avoid direct contact with hard floorsB . Wear a grounded wrist strap before handling...

April 18, 2025 No Comments READ MORE +

Which of the following SLA modifications would most effectively ensure a higher standard of service?

A company’s IT support team is revising its Service Level Agreement (SLA) to better meet client expectations and improve ticket resolution times. Which of the following SLA modifications would most effectively ensure a higher standard of service?A . Specifying more detailed penalties for SLA non-complianceB . Shortening the response time...

April 12, 2025 No Comments READ MORE +

What should be checked first to troubleshoot this issue?

A company’s IT policy requires computers to automatically enter sleep mode after 15 minutes of inactivity to save energy. A user reports that their computer never enters sleep mode. What should be checked first to troubleshoot this issue? A. Verify if any background applications are preventing sleep mode B. Configure...

April 12, 2025 No Comments READ MORE +

What happens if the gpupdate /force command is unable to apply one or more policy settings during its execution?

What happens if the gpupdate /force command is unable to apply one or more policy settings during its execution?A . The command will make multiple attempts until successfulB . The command will ignore all failed settings and continueC . The command will halt at the first error encounteredD . The...

April 11, 2025 No Comments READ MORE +

Which Windows tool should they use to identify what is preventing the system from sleeping?

After updating their system, a user notices that their PC setup no longer goes into sleep mode when expected. Which Windows tool should they use to identify what is preventing the system from sleeping?A . Device ManagerB . Power troubleshooterC . Event ViewerD . Command Prompt using the powercfg -requests...

April 10, 2025 No Comments READ MORE +

What should a technician do immediately after concluding a troubleshooting session via PC Anywhere?

What should a technician do immediately after concluding a troubleshooting session via PC Anywhere?A . Keep the software running on the user’s machine for future quick accessB . Properly terminate the session and confirm that all access permissions are revokedC . Schedule automatic follow-up sessions using the same credentialsD ....

April 10, 2025 No Comments READ MORE +

What is a potential drawback of mapping Dropbox as a network drive in a corporate environment that IT support should be aware of?

What is a potential drawback of mapping Dropbox as a network drive in a corporate environment that IT support should be aware of?A . Increased local storage usage on each user's computerB . Reduced security due to cloud-based storageC . Dependency on internet connectivity for access to filesD . Automatic...

April 3, 2025 No Comments READ MORE +

What is the most likely setting to adjust to resolve this issue?

A user has extended their desktop across two monitors for better multitasking but finds that the mouse does not move smoothly between screens. What is the most likely setting to adjust to resolve this issue?A . Swap the primary and secondary display rolesB . Align the monitors correctly in the...

April 2, 2025 No Comments READ MORE +