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When integrating a new ticketing system, what is a primary consideration to ensure it supports the help desk team’s operational needs?
When integrating a new ticketing system, what is a primary consideration to ensure it supports the help desk team’s operational needs?A . Support for high-resolution graphics and videosB . Compatibility with legacy systemsC . Availability of virtual reality (VR) troubleshooting toolsD . Ability to play background music while using the...
What is the first step the technician should recommend to resolve this issue quickly?
A user reports that an application has become unresponsive and is preventing them from completing their work. What is the first step the technician should recommend to resolve this issue quickly?A . Restart the computerB . End the application's process via Task ManagerC . Uninstall and reinstall the applicationD ....
How can the user revert the changes without losing their personal files?
A user cannot access Windows due to a recent software installation that caused stability issues. How can the user revert the changes without losing their personal files?A . Use System Restore from the Advanced Startup Options menuB . Conduct a hard reset of the systemC . Boot into Safe Mode...
Which AWS IAM feature should the administrator use to configure these permissions?
An IT administrator is setting up access for a new team member who needs to manage EC2 instances but should not have access to manage RDS databases. Which AWS IAM feature should the administrator use to configure these permissions?A . Group membershipsB . Multi-factor authenticationC . Custom IAM policiesD ....
Which KPI should be prioritized to measure the efficiency of the help desk team in handling incoming support tickets?
An IT manager is evaluating the effectiveness of the current help desk operations. Which KPI should be prioritized to measure the efficiency of the help desk team in handling incoming support tickets?A . Number of tickets closed by first contactB . Number of training sessions attended by support staffC ....
How should the technician instruct the user to verify and address this issue?
During a video conference call, a user notices that their system is lagging significantly. The technician suspects high CPU usage by another application. How should the technician instruct the user to verify and address this issue?A . Open Task Manager and increase the priority of the video conference applicationB ....
Which functionality of a modern ticketing system most directly contributes to improving customer satisfaction with IT support services?
Which functionality of a modern ticketing system most directly contributes to improving customer satisfaction with IT support services?A . Gamification features that reward users for quick resolutionsB . Real-time analytics and reporting capabilitiesC . Automatic escalation of unresolved tickets after a set periodD . Availability of a mobile app interfaceView...
What should a technician do first to ensure safety from electrostatic discharge when installing a new hard drive in a desktop computer?
What should a technician do first to ensure safety from electrostatic discharge when installing a new hard drive in a desktop computer?A . Insulate the work area with plastic sheets to prevent static build-upB . Use tools with insulated handles onlyC . Connect oneself to an anti-static mat where the...
What instruction should the technician give to accurately retrieve this information?
During a security audit, a technician needs to assist a user in finding the MAC address of their network card on a macOS computer. What instruction should the technician give to accurately retrieve this information? A. Open System Preferences > Network, select the network service, then click "Advanced" and go...
What is the quickest way for the user to improve screen visibility?
A user is working outdoors and finds the screen of their Windows 10 device difficult to see in bright sunlight. What is the quickest way for the user to improve screen visibility?A . Enable High Contrast mode through the Ease of Access settingsB . Adjust the display brightness from the...
