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What is the best course of action to resolve this application issue?
After updating an application, a user is unable to open it, and an error message indicates a missing file. What is the best course of action to resolve this application issue? A. Reinstall the application B. Delete the user profile associated with the application C. Ignore the error and reboot...
What is the first troubleshooting step the technician should take?
A user reports that they are unable to access their account despite entering the correct password and using their smartphone-based authenticator app for MFA. What is the first troubleshooting step the technician should take? A. Reset the user’s password immediately B. Check for and resolve any time-sync issues on the...
What protocol should a technician follow after completing a troubleshooting session using VNC?
What protocol should a technician follow after completing a troubleshooting session using VNC?A . Immediately start another session to check for additional issuesB . Ensure that all VNC software is properly closed and the user's system is securedC . Leave the VNC connection open in case the user experiences further...
Which command can be used to force a background update of all Group Policy settings, including security settings, without logging off?
Which command can be used to force a background update of all Group Policy settings, including security settings, without logging off?A . gpupdate /logoffB . gpupdate /forceC . gpupdate /syncD . gpupdate /bootView AnswerAnswer: B Explanation: The gpupdate /force command re-applies every policy, new and old, which effectively refreshes all...
Which feature of a ticketing system is most critical for improving the efficiency of resolving customer issues?
An IT support department is evaluating their ticketing system to enhance their service delivery. Which feature of a ticketing system is most critical for improving the efficiency of resolving customer issues?A . The ability to post public replies to frequently asked questionsB . Automatic ticket routing based on issue typeC...
What is the most effective first step to troubleshoot this issue?
A user’s workstation fails to complete Windows updates, continuously looping on the “Configuring updates” screen. What is the most effective first step to troubleshoot this issue? A. Run the Windows Update Troubleshooter B. Clear the Windows Update download cache C. Disconnect the workstation from the network D. Manually download and...
What is the best next step to regain access to the laptop?
A user’s laptop that was encrypted with BitLocker has been recovered after being lost. The user does not remember the BitLocker password but has access to their Microsoft account. What is the best next step to regain access to the laptop?A . Perform a system restore to remove BitLockerB ....
What should the user do to automatically synchronize and backup files across all devices using OneDrive?
A user is working from multiple devices and wants to ensure that all their work documents are always available and backed up. What should the user do to automatically synchronize and backup files across all devices using OneDrive? A. Enable OneDrive's Folder Protection feature on each device B. Install third-party...
What is the primary purpose of the gpupdate command in a Windows environment?
What is the primary purpose of the gpupdate command in a Windows environment?A . To update the system's time with the network time protocolB . To reinstall the operating systemC . To refresh Group Policy settings immediatelyD . To check the disk space on all connected drivesView AnswerAnswer: C Explanation:...
What is a key reason why help desk technicians are often targets of social engineering attacks?
What is a key reason why help desk technicians are often targets of social engineering attacks?A . They have limited access to technical systems and dataB . They are typically new employees with less experienceC . They are trained to be helpful and may overlook security protocolsD . They work...
