What are the goals of IT asset management (ITAM)? (Choose four.)
- A . Optimize cost
- B . Provide decision support
- C . Improve productivity
- D . Provide financial reporting
- E . Improve operational usage
- F . Track logical relationships
Which of an organization’s assets are managed using stockrooms?
- A . All available stock, consumable or not
- B . Just consumable assets
- C . All hardware and software assets
- D . All disposable assets
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
- A . Asset tag
- B . Display name
- C . Model category
- D . Model number
- E . Asset tracking unit
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
- A . Missing transform map
- B . Plugin issues
- C . Invalid transform map
- D . Missing data
Select the three main components of the data certification process. (Choose three.)
- A . Certify the certification
- B . Assign the certification tasks
- C . Create the certification filter
- D . Create the certification schedule
- E . Run the certification
What are the four tiers of Capability Blueprint?
- A . Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
- B . Trustworthy Data, Practical Management, Process Integration, Business Alignment
- C . Trustworthy Data, Practical Management, Operational Integration, StrategicConformance
- D . Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment
For a model to be fully normalized, what must be added to the model record?
- A . Version
- B . Owner
- C . Manufacturer
- D . Model number
What is the purpose of stock rules? (Choose two.)
- A . To automatically transfer assets when a low quantity threshold is detected in a stockroom
- B . To track stock orders from a vendor
- C . To send notifications when a low quantity threshold is detected in a stockroom
- D . To track stock movement between stockrooms
- E . To send notifications when a stock shipment arrives at a stockroom
Under which condition does the Now Platform NOT create an asset automatically?
- A . Configuration normalization
- B . Enforced CI verification
- C . Data synching
- D . Data justification
- E . Model characterization
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?
- A . Now Agent Mobile App
- B . Now Procurement App
- C . Now Mobile App
- D . Now Onboarding App
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
- A . Transform mappings
- B . Mapping assist
- C . Normalization transformation
- D . Normalization mappings
- E . Transform normalization
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it.
Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
- A . Revert normalization results
- B . Create and delete asset records
- C . Create purchase orders
- D . Create flows
- E . Import assets
- F . Add Service Catalog entries
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
- A . The software allocations remain with the hardware asset and need to be reclaimed manually.
- B . The software allocations are automatically returned back into inventory.
- C . The software allocations are removed from the asset, but not returned to inventory.
- D . The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
- E . The behavior is controlled by the configurable system property glide.ham.retire_sw().
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- A . No configuration is required: asset tasks automatically activate behind the scenes
- B . Activate HAM, then run scheduled job "Asset – Create FSM asset tasks" to insert the asset tasks
- C . Activate HAM and then re-run the scheduled FSM jobs
- D . Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
- A . Mobile Asset Receiving
- B . Mobile My Assets
- C . Hardware Model Normalization
- D . Hardware Asset Dashboard
- E . Stockrooms
- F . Asset & Model Records
- G . Asset Inventory Audit
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
- A . When stock is less than the threshold specified in the stock rule
- B . By creating a purchase orders to restock from other stockrooms
- C . By creating transfer orders to restock from other stockrooms
- D . By notifying the stockroom manager of new transfer orders
What are ways to measure trustworthy data? (Choose four.)
- A . Sustainability
- B . Plausibility
- C . Credibility
- D . Dependability
- E . Transferability
- F . Reliability
What is the third tier of the capability blueprint?
- A . Practical management
- B . Strategic conformance
- C . Trustworthy data
- D . Operational integration
- E . Financial management
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found.
What are potential causes of this? (Choose three.)
- A . You have opted out of the Content Service
- B . The content is not available from the Content Service
- C . Your model form contains a good Model number, but a bad model Name
- D . Something on your model form may be badly formatted
- E . The content has not been downloaded from the Content Service
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
- A . Mobile Asset App
- B . Mobile App
- C . Mobile ITAM App
- D . Mobile Agent App
What information should be tracked in an asset record? (Choose two.)
- A . Physical resources
- B . Financial information
- C . Operational details
- D . Contractual information
- E . Logical relationships
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
- A . Unrecognized data doesn’t get sent to the ServiceNow Content Service and the customer doesn’t receive Content Library updates
- B . Unrecognized data doesn’t get sent to the ServiceNow Content Service
- C . Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
- D . Customer doesn’t receive Content Library updates
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)
- A . Manage its procurement, maintenance, or retirement
- B . Track its operational information
- C . Track its monetary value or costs
- D . Manage its associated license, warranty, or lease contracts
- E . Know its relationships to other assets in the CMDB
What are the three tiers of Lifecycle Management? (Choose three.)
- A . Know what you don’t have
- B . Increase onboarding controls
- C . Know what you have
- D . Improve management controls
- E . Improve efficiency
Which plugins for asset management functionality are inactive by default? (Choose three.)
- A . Expense Line
- B . Hardware Asset Management
- C . Procurement
- D . Depreciation
- E . Cost Management
- F . My Assets
What are baseline asset states? (Choose three.)
- A . In Stock
- B . Consumed
- C . Retired
- D . Duplicate
- E . Exported
How do you calculate residual value?
- A . Subtract the amortized value from the cost of the asset
- B . Subtract storage and lease cost from the cost of the asset
- C . Subtract the depreciation from the cost of the asset
- D . Subtract the salvage value from the cost of the asset
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)
- A . Lease
- B . Delivery
- C . Spare parts
- D . Maintenance
- E . Storage
When does hardware normalization run by default?
- A . On an hourly basis
- B . On a daily basis
- C . Every 12 hours
- D . Upon saving
To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)
- A . Discovery
- B . Cost Management
- C . Procurement
- D . Hardware Asset Management
- E . Data Certification
- F . Service Mapping
- G . Managed Documents
Which catalogs support the request and procurement process? (Choose three.)
- A . Product Catalog
- B . Vendor Catalog
- C . Asset Catalog
- D . Service Catalog
- E . Procurement Catalog
A component is considered an IT asset when you want to: (Choose three.)
- A . Manage its procurement
- B . Know its relationships to a business service
- C . Track its operational information
- D . Track its incurred costs
- E . Manage its maintenance contracts
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
- A . Replacement parts
- B . Storage costs
- C . Maintenance agreements
- D . Warranty costs
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
- A . Extend date
- B . Renew date
- C . Expire date
- D . Start date
When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?
- A . Coalesce
- B . Consolidate
- C . Unique identifier
- D . Unique source
- E . Unique target
- F . Combine
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)
- A . New hardware assets found by audits
- B . Hardware models up for end of life
- C . Hardware nearing end of warranty
- D . Active stock rules
- E . Open asset audits
- F . Requests that require sourcing
You may adjust a contract when it is in which of the following states? (Choose two.)
- A . Active
- B . Extended
- C . Canceled
- D . Expired
- E . Renewed
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)
- A . Create consumable asset
- B . Don’t create assets
- C . Merge CI
- D . Leave to category
- E . Create assets
How often are the tabs in the Hardware Asset dashboard updated?
- A . Daily based on scheduled job
- B . Hourly
- C . In real time
- D . Every 15 minutes
Which of the following are valid substates of the Retired state? (Choose four.)
- A . Disposed
- B . Donated
- C . Vendor Credit
- D . Destroyed
- E . Pending Disposal
- F . Sold
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract).
By default, when does the contract administrator receive these notifications? (Choose four.)
- A . 10 days before
- B . 1 week before
- C . 60 days before
- D . Day of expiration
- E . 90 days before
- F . 30 days before
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized".
What is the most likely cause?
- A . The model name is missing from the hardware model record.
- B . The model number is missing from the hardware model record.
- C . The model product is missing from the hardware model record.
- D . The model manufacturer is missing from the hardware model record.
During an audit, when is the Expected Assets list populated in the asset audit form?
- A . When the nightly scheduled job runs
- B . When scanning completes
- C . When scanning begins
- D . Pre-populated by the asset manager before audit
- E . When the asset manager Submits the results
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard.
What are the potential causes of this? (Choose three.)
- A . The hardware model content has not yet been downloaded from the Content Service
- B . Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
- C . Your hardware model form contains a good model number, but a badly formatted model name
- D . You have opted out of the ServiceNow Content Service
- E . A normalization rule for the hardware model does not exist in the Content Service
Which is NOT considered an asset?
- A . Websites
- B . Switches
- C . Routers
- D . Buildings
- E . Software entitlements
When transferring non-consumable assets between stockrooms, how must they be transferred?
- A . In sets of two items
- B . No more than 10% of the source stockroom’s inventory
- C . As a single entity with a quantity of one
- D . In groups of ten items
An asset is manually created from a purchase order before it has been shipped by the supplier.
By default, the state of the asset is set to:
- A . On order
- B . In use
- C . Awaiting delivery
- D . Pending transfer
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
- A . Device Type
- B . Hardware Manufacturer
- C . Hardware Normalize Key
- D . Hardware Model Library
- E . Device Name
Publishing an item to the Service Catalog can be done by using the “Publish to Hardware Catalog” related link in:
- A . Product Catalog
- B . Inventory Catalog
- C . Asset Catalog
- D . Supplier Catalog
Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)
- A . Draft
- B . Canceled
- C . Renewed
- D . Extended
- E . Active
- F . Renegotiated
- G . Expired
Which applications are required to perform a blind audit of your asset inventory?
- A . Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
- B . Hardware Asset Management (HAM) and Software Asset Management (SAM)
- C . ITSM Asset Management and ServiceNow My Assets mobile app
- D . ITSM Asset Management and ServiceNow Agent mobile app
- E . Hardware Asset Management (HAM) and ServiceNow Agent mobile app
What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?
- A . cmdb_model_category
- B . alm_hardware
- C . No migration is required
- D . alm_asset
What are the three types of catalogs in ServiceNow? (Choose three.)
- A . Product Catalog
- B . Consumable Catalog
- C . Asset Catalog
- D . Vendor Catalog
- E . Service Catalog
Which of the following are functions of the model category? (Choose two.)
- A . Model categories group consumables in the Product Catalog
- B . Model categories determine when to create assets from configuration items (Cls)
- C . Model categories group related assets in the Service Catalog
- D . Model categories provide the link between configuration management and asset management
- E . Model categories provide the link between procurement management and asset management
What is the process of restructuring data to maintain consistency?
- A . Integration
- B . Normalization
- C . Discovery
- D . Service Mapping
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
- A . Name, Asset tracking unit, Model number
- B . Name, Manufacturer, Model number
- C . Asset tracking unit, Manufacturer, Model category
- D . Asset tracking unit, Manufacturer, Model number
- E . Name, Device type, Model category
How does an end user determine what consumables they have consumed?
- A . Navigate to Self-Service > My Consumables
- B . Navigate to Self-Service > My Assets
- C . Navigate to Asset > Hardware Asset Dashboard
- D . Navigate to Self-Service > My Hardware Asset Dashboard
What is the default display name for an asset?
- A . An automatically generated combination of serial number and model category
- B . An automatically generated combination of asset tag and model
- C . An automatically generated combination of serial number and model
- D . An automatically generated combination of asset tag and model category
What is the name of the scheduled job that generates expense lines based on rate cards?
- A . Process Daily Costs
- B . Process FM Costs
- C . Process Daily Allocations
- D . Process Expense Allocations
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
- A . Integrates with business services via the Service Catalog from request through to disposal
- B . Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
- C . Provides input into, aligns with, and follows corporate governance
- D . Improves application privacy and security adherence
- E . Leverages Service Mapping to predict service impact