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Which of the following processes are included in SAP CRM Sales? There are 3 correct answers to this question.
Which of the following processes are included in SAP CRM Sales? There are 3 correct answers to this question.A . Complaints ManagementB . Account and Contact ManagementC . Case ManagementD . Activity ManagementE . Opportunity ManagementView AnswerAnswer: B,D,E
Which of the following are relevant documents within the Service process in SAP CRM? There are 2 correct answers to this question.
Which of the following are relevant documents within the Service process in SAP CRM? There are 2 correct answers to this question.A . Service notification.B . Billing document.C . Service OrderD . OpportunityView AnswerAnswer: A,C
In partner determination, which of the following is not freely definable? Please choose the correct answer.
In partner determination, which of the following is not freely definable? Please choose the correct answer.A . Partner functionB . Partner function categoryC . Relationship categoryD . AccessView AnswerAnswer: B
Which of the following could you mention to give your colleague some assurance?
You are discussing and comparing functionality of the CRM Webclient with a colleague who is concerned about security. Which of the following could you mention to give your colleague some assurance? Please choose the correct answer.A . CRM Webclient uses business roles which control what a user can see, and...
Which of the following components can be synced between MS outlook or Lotus Notes and SAP CRM? There are 2 correct answers to this question.
Which of the following components can be synced between MS outlook or Lotus Notes and SAP CRM? There are 2 correct answers to this question.A . TaskB . Interaction logC . Business PartnersD . AppointmentsView AnswerAnswer: A,C
Which steps are part of the initial downloads of business objects from ERP to CRM?
You have to configure the download of business objects from SAP ERP to SAP CRM. Which steps are part of the initial downloads of business objects from ERP to CRM? There are 2 correct answers to this question.A . Monitor download via the download monitor (Transaction R3AS).B . Define clock...
In terms of the levels that the Organization Structure in CRM can have, which of the following statements are True? Please choose the correct answer.
In terms of the levels that the Organization Structure in CRM can have, which of the following statements are True? Please choose the correct answer.A . Level are restricted to 128B . Levels are restricted to 1024C . There is NO limit on the number of levels.View AnswerAnswer: C
Which of the following are examples of business transactions in SAP CRM? There are 3 correct answers to this question.
Which of the following are examples of business transactions in SAP CRM? There are 3 correct answers to this question.A . Appointments/meetingsB . CampaignsC . Call listsD . Rebate agreementsE . Service confirmationsView AnswerAnswer: A,D,E
Which of the following settings mandatory to fulfil these requirements?
Your customer wants to use a new business activity for capturing trade fair contacts that can be used as follow up documents for leads. Which of the following settings mandatory to fulfil these requirements? There are 3 correct answers to this question.A . Define a transaction type for the Trade...
You have some new agents working in the interaction centre.
You have some new agents working in the interaction centre. What functionality can you use to guide them better in their conversation with the customers. Please choose the correct answer.A . Interactive ScriptingB . Knowledge Article routingC . Service level workflowsD . User level workflowsView AnswerAnswer: A
