C_C4H51_2405

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?A . Countries, scoping, activating dashboard designerB . Countries, scoping, live activity configurationC . Countries, business processes, integrationsD . Countries, business processes, business usersView AnswerAnswer: C

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?A . Create and assign a survey to a ticketB . Configure a response templateC . Integrate an external knowledge baseD . Set up a knowledge base for service contractsView...

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.A . Activate the scoping item Function LocationsB . Activate the scoping item "Do you want to support email channels for corporate accounts?"C . Maintain an email addressD...

Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.A . Maintenance planB . Service contractC . Operating hoursD . Working calendarView AnswerAnswer: C D

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.A . Service contractsB . Installed basesC . ContactsD . Registered productsView AnswerAnswer: A B

Which object is mandatory to integrate emails in tickets?A . Service organizationB . Branding templateC . Document typeD . Service level agreementView AnswerAnswer: C

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.A . Change the priority to Escalated.B . Set the action to Propose Solution.C . Maintain the Incident Context.D . Push the...

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.A . Create territory hierarchy levelsB . Remove the personal data from the business userC . Assign employee to an organizational unitD . Assign restriction rulesView AnswerAnswer: C D

Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.A . Process categoryB . Warranty categoryC . Maintenance categoryD . Incident categoryE . Cause categoryView AnswerAnswer: A B C

What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.A . Add a reference to a service contractB . Add a reference to an accountC . Use email as a response to a ticketD . Add an account team memberView AnswerAnswer:...