C_C4H51_2405

Which of the following is possible when creating tickets in the Agent Desktop? A. You can create knowledge articles. B. You can manually select the SLA. C. You can select multiple registered products in a single ticket. D. You can manually assign a maintenance plan.View AnswerAnswer: C

Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.A . Download the template.B . Map the data fields to the data fields offered in the template.C . Schedule an MDRO job.D . Delete the header...

Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?A . AccountB . ProductC . Account hierarchyD . EmployeeView AnswerAnswer: A

Where can you keep track of new and modified knowledge base articles?A . Knowledge base fine-tuning activityB . Solution finderC . BroadcastD . FeedView AnswerAnswer: D

What do you have to consider when you are using the Data Workbench?A . Templates are used to update existing data records.B . Using the Data Workbench requires the activation of a scoping item.C . Using the Data Workbench requires an additional license.D . Additional configuration needs to be defined...

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?A . Countries, scoping, activating dashboard designerB . Countries, scoping, live activity configurationC . Countries, business processes, integrationsD . Countries, business processes, business usersView AnswerAnswer: C

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?A . Create and assign a survey to a ticketB . Configure a response templateC . Integrate an external knowledge baseD . Set up a knowledge base for service contractsView...

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.A . Activate the scoping item Function LocationsB . Activate the scoping item "Do you want to support email channels for corporate accounts?"C . Maintain an email addressD...

Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.A . Maintenance planB . Service contractC . Operating hoursD . Working calendarView AnswerAnswer: C D

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.A . Service contractsB . Installed basesC . ContactsD . Registered productsView AnswerAnswer: A B