C_C4H51_2405

How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.A . Using a Web serviceB . Scheduled upload using a CSV fileC . Manual upload using a CSV fileD . Maintain an HTML mashupView AnswerAnswer: A C

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?A . Delivery blockingB . Prospect blockingC . Sales support blockingD . Credit limit checkView AnswerAnswer: B

Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?A . External pricingB . ProductsC . Social media profilesD . AccountsView AnswerAnswer: D

Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.A . You can use Dashboard Designer to join KPIs to a new data source.B . You can create new custom reports based on joined data sources.C . You can assign reports to business...

What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.A . Create a Web service with SAP Knowledge Central by NICE.B . Create knowledge base articles in SAP Service Cloud.C . Configure the relevant...

Which of the following is possible when creating tickets in the Agent Desktop? A. You can create knowledge articles. B. You can manually select the SLA. C. You can select multiple registered products in a single ticket. D. You can manually assign a maintenance plan.View AnswerAnswer: C

Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.A . Download the template.B . Map the data fields to the data fields offered in the template.C . Schedule an MDRO job.D . Delete the header...

Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?A . AccountB . ProductC . Account hierarchyD . EmployeeView AnswerAnswer: A

Where can you keep track of new and modified knowledge base articles?A . Knowledge base fine-tuning activityB . Solution finderC . BroadcastD . FeedView AnswerAnswer: D

What do you have to consider when you are using the Data Workbench?A . Templates are used to update existing data records.B . Using the Data Workbench requires the activation of a scoping item.C . Using the Data Workbench requires an additional license.D . Additional configuration needs to be defined...