Salesforce AI Specialist

Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an...

Universal Containers wants to use an external large language model (LLM) in Prompt Builder. What should an AI Specialist recommend?A . Use Apex to connect to an external LLM and ground the prompt.B . Use BYO-LLM functionality in Einstein Studio,C . Use Flow and External Services to bring data from...

Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the copilot to match opportunities. What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?A . Matched opportunities are limited...

Where should the AI Specialist go to add/update actions assigned to a copilot?A . Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tabB . Copilot Actions page or Global ActionsC . Copilot Detail page, Global Actions, or the record page for the copilot...

Universal Containers implements Custom Copilot Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Copilot Action to ensure proper configuration and functionality. What should the development team review in the Custom Copilot Action configuration to identify one of the core...

Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes. What is a key reason for implementing Einstein Copilot?A . Improving data entry and data cleansingB . Allowing AI to perform tasks without user interactionC...

Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base. Which AI capability should UC use?A . Einstein Email RepliesB . Einstein Service Replies for EmailC . Einstein Generative Service Replies for EmailView AnswerAnswer: B Explanation: For Universal...

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?A . Predict customer sentiment toward a promotion message.B . Predict customer lifetime value of an account.C . Predict most popular products from new...