How would they accomplish this in service cloud?

A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour. How would they accomplish this in service cloud?A . The agent uses a customized next best offer widget powered by the interaction studioconnector B....

November 6, 2022 No Comments READ MORE +

What are the three primary areas of data stored in IS which represent a company's key business informative?

What are the three primary areas of data stored in IS which represent a company's key business informative?A . User behaviour B. Employeeperformance C. Shadow catalog information D. Statstical tracking of KPI's E. Operational informationView AnswerAnswer: A,C,D

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What are the two competitive advantages of interaction studio? [check]

What are the two competitive advantages of interaction studio? [check]A . Monitors active time spent and true engagement B. Integrated content management system C. Managers Consent D. True Real-Time DecisioningView AnswerAnswer: A,D

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What is the rule criteria that you can use in the segment creation process?

What is the rule criteria that you can use in the segment creation process?A . Actions B. Socialmentions C. Email click throughs D. DimensionsView AnswerAnswer: A

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The sitemap provides the functionality that enables IS to identify which three items?

The sitemap provides the functionality that enables IS to identify which three items?A . Page types B. content zones C. attributes D. campaign E. TemplatesView AnswerAnswer: A,B,C

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