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How can process mapping help the BA get started on this project?
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?A . It can show the relationship between the...
What should a BA do to be successful during the first phase of the project?
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project,...
Which type of document should the BA prepare?
Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imports by the new regulations. Which type...
Which type of document should the BA prepare?
Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imports by the new regulations. Which type...
Which mistake was made?
A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud. • A service manager can dick a Reassign button that changes the owner field of the case. • A service manager is able to reassign cases-as part of the mobile experience. •...
Which elicitation technique should the BA use?
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the...
What should the business analyst do to gain the end users' cooperation?
As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform. What should the business...
Which type of research should the BA use to elicit user stories from UC’s customers?
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words. Which type of research should the BA use to elicit user stories from UC’s customers?A...
When creating a new User how can the Admin make sure a temporary password is generated?
When creating a new User how can the Admin make sure a temporary password is generated?A . Select "Temporary Password and Confirmation Email Required"B . There are no temporary passwords available for setup of new users in Salesforce.C . Select "Generate Passwords and notify the user via email."D . This...
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?A . Complete testing, build training materials, and elicit requirements for the next iteration.B . Create a data dictionary, write end user documentation, and review test scripts.C . Gather business requirements;, create process maps, and write...
