Salesforce Salesforce AI Specialist Salesforce Certified AI Specialist Exam Online Training
Salesforce Salesforce AI Specialist Online Training
The questions for Salesforce AI Specialist were last updated at Jun 03,2025.
- Exam Code: Salesforce AI Specialist
- Exam Name: Salesforce Certified AI Specialist Exam
- Certification Provider: Salesforce
- Latest update: Jun 03,2025
The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.
Why should the team use Einstein Copilot as the solution?
- A . To generate relevant content when engaging with each customer
- B . To analyze past campaign performance
- C . To send automated emails to all customers
Universal Containers wants to use an external large language model (LLM) in Prompt Builder.
What should an AI Specialist recommend?
- A . Use Apex to connect to an external LLM and ground the prompt.
- B . Use BYO-LLM functionality in Einstein Studio,
- C . Use Flow and External Services to bring data from an external LLM.
Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data
using Al-powered predictions in Einstein Studio.
Which use case works for this scenario?
- A . Predict customer sentiment toward a promotion message.
- B . Predict customer lifetime value of an account.
- C . Predict most popular products from new product catalog.
An AI Specialist at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action.
How should the AI Specialist include these instructions on a new line in the prompt template?
- A . Surround them with triple quotes (""").
- B . Make sure merged fields are defined.
- C . Use curly brackets {} to encapsulate instructions.
Universal Containers implements Custom Copilot Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Copilot Action to ensure proper configuration and functionality.
What should the development team review in the Custom Copilot Action configuration to identify one of the core components of a Custom Copilot Action?
- A . Instructions
- B . Output Types
- C . Action Triggers
Based on the user utterance, “Show me all the customers in New York", which standard Einstein Copilot action will the planner service use?
- A . Query Records
- B . Select Records
- C . Fetch Records
An AI Specialist wants to ground a new prompt template with the User related list.
What should the AI Specialist consider?
- A . The User related list should have View All access.
- B . The User related list needs to be included on the record page.
- C . The User related list is not supported in prompt templates.
Which use case is best supported by Salesforce Einstein Copilot’s capabilities?
- A . Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
- B . Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.
- C . Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities
An AI Specialist wants to use the related lists from an account in a custom prompt template.
What should the AI Specialist consider when configuring the prompt template?
- A . The text encoding (for example, UTF-8, ASCII) option
- B . The maximum number of related list merge fields
- C . The choice between XML and JSON rendering formats for the list
Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the copilot to match opportunities.
What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?
- A . Matched opportunities are limited to the same account.
- B . Matched opportunities were created in the last 12 months.
- C . Matched opportunities have a status of Closed Won from last 12 months.
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