Salesforce Salesforce AI Specialist Salesforce Certified AI Specialist Exam Online Training
Salesforce Salesforce AI Specialist Online Training
The questions for Salesforce AI Specialist were last updated at Jun 03,2025.
- Exam Code: Salesforce AI Specialist
- Exam Name: Salesforce Certified AI Specialist Exam
- Certification Provider: Salesforce
- Latest update: Jun 03,2025
Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team’s performance by identifying areas for improvement and competitive intelligence.
Which feature provides insights about competitor mentions and coaching opportunities?
- A . Call Summaries
- B . Einstein Sales Insights
- C . Call Explorer
An AI Specialist at Universal Containers (UC) Is tasked with creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is
captured and monitored for adoption and possible enhancements.
Which prompt template type should the AI Specialist use and which consideration should they review?
- A . Flex, and that Dynamic Fields is enabled
- B . Field Generation, and that Dynamic Fields is enabled
- C . Field Generation, and that Dynamic Forms is enabled
Universal Containers plans to implement prompt templates that utilize the standard foundation models.
What should the AI Specialist consider when building prompt templates in Prompt Builder?
- A . Include multiple-choice questions within the prompt to test the LLM’s understanding of the context.
- B . Ask it to role-play as a character in the prompt template to provide more context to the LLM.
- C . Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.
Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses.
Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?
- A . Service AI Grounding
- B . Work Summaries
- C . Service Replies
Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding.
Which objects should UC select to configure Service AI Grounding?
- A . Case, Knowledge, and Case Notes
- B . Case and Knowledge
- C . Case, Case Emails, and Knowledge
What is the main purpose of Prompt Builder?
- A . A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.
- B . A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work
- C . A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.
Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base.
Which AI capability should UC use?
- A . Einstein Email Replies
- B . Einstein Service Replies for Email
- C . Einstein Generative Service Replies for Email
Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates.
Which type of flow should UC use?
- A . Data Cloud-triggered flow
- B . Template-triggered prompt flow
- C . Unified-object linking flow
Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer’s toxicity scoring to assess the content’s safety level.
What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?
- A . Not safe
- B . Safe
- C . Moderately safe
Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.
Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?
- A . Save as New Template and edit as needed.
- B . Clone the existing template and modify as needed.
- C . Save as New Version and edit as needed.
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