Salesforce Salesforce AI Specialist Salesforce Certified AI Specialist Exam Online Training
Salesforce Salesforce AI Specialist Online Training
The questions for Salesforce AI Specialist were last updated at Jun 01,2025.
- Exam Code: Salesforce AI Specialist
- Exam Name: Salesforce Certified AI Specialist Exam
- Certification Provider: Salesforce
- Latest update: Jun 01,2025
Universal Containers wants to reduce overall agent handling time minimizing the time spent typing
routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields.
Which combination of Einstein for Service features enables this effort?
- A . Einstein Service Replies and Work Summaries
- B . Einstein Reply Recommendations and Case Summaries
- C . Einstein Reply Recommendations and Case Classification
Universal Containers wants to reduce overall agent handling time minimizing the time spent typing
routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields.
Which combination of Einstein for Service features enables this effort?
- A . Einstein Service Replies and Work Summaries
- B . Einstein Reply Recommendations and Case Summaries
- C . Einstein Reply Recommendations and Case Classification
Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.
What is a key reason for implementing Einstein Copilot?
- A . Improving data entry and data cleansing
- B . Allowing AI to perform tasks without user interaction
- C . Streamlining workflows and automating repetitive tasks
Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.
After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?
- A . Turn on Einstein Copilot.
- B . Turn on Einstein Generative AI.
- C . Turn on Prompt Builder.
Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number.
Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an AI Specialist implement to meet this requirement?
- A . Create a screen flow to collect sales order number and invoke the prompt template using the standard "Prompt Template" flow action.
- B . Create a template-triggered prompt flow and invoke the prompt template using the standard “Prompt Template” flow action.
- C . Create an autolaunched flow and invoke the prompt template using the standard “Prompt Template" flow action.
Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary field.
What is the most likely cause of the issue?
- A . The user does not have the Prompt Template User permission set assigned.
- B . The prompt template associated with summary field is not activated for that user.
- C . The user does not have the field Generative AI User permission set assigned.
Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and
interactions. UC needs audit and feedback
data to be accessible for reporting purposes.
What is a consideration for this requirement?
- A . Storing this data requires Data Cloud to be provisioned.
- B . Storing this data requires a custom object for data to be configured.
- C . Storing this data requires Salesforce big objects.
In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can an AI Specialist change?
- A . Temperature, Frequency Penalty, Presence Penalty
- B . Temperature, Top-k sampling, Presence Penalty
- C . Temperature, Frequency Penalty, Output Tokens
How should an organization use the Einstein Trust layer to audit, track, and view masked data?
- A . Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.
- B . In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.
- C . Access the audit trail in Setup and export all user-generated prompts.
An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The AI Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.
Which grounding technique should the AI Specialist use?
- A . Ground with Apex Merge Fields
- B . Ground with Record Merge Fields
- C . Automatic grounding using Draft with Einstein feature
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