Salesforce Field Service Lightning Consultant Salesforce Certified Field Service Lightning Consultant (SU21) Online Training

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1. Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk

What should be a consultant recommended to meet the requirements?

2. Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets .

What should a Consultant recommend to track the price of the parts consumed?

3. Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart.

Which steps should the Consultant take to meet these requirements?

4. Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

5. What are the two benefits of using field service lightning apps instead of Salesforce mobile apps? Choose 2 answers

6. A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck .

Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

7. Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers .

What should a Consultant recommend so the Field Technician sees only the necessary fields?

8. In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

9. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

10. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.

How should a Consultant configure the Maintenance Plan to meet this requirement?


 

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