Salesforce CRT-271 Certification Preparation For Community Cloud Consultants Online Training
Salesforce CRT-271 Online Training
The questions for CRT-271 were last updated at Jul 18,2025.
- Exam Code: CRT-271
- Exam Name: Certification Preparation For Community Cloud Consultants
- Certification Provider: Salesforce
- Latest update: Jul 18,2025
Universal Containers needs to add a page to their Napili Community. Authors will manually add the content to the page .
What should be the first step to add this page to the site?
- A . Create a standard page
- B . Clone an object page
- C . Create an object page
- D . Clone a standard page
Select two ways you are able to integrate Google Analytics with a template based Community. 2 Answers
- A . Community Builder >> Settings > > Analytics Setup
- B . Community Builder >> Settings >> Advanced >> Google Analytics Tracking
- C . Community Builder >> Settings >> Advanced >> Edit Head Markup
- D . Setup Menu >> Google Analytics >> Communities
- E . Community Manager >> Settings >> Advanced >> Google Analytics Tracking
You have been asked to create a Community leveraging Out-of-the-box login, logout, self-registration, and error pages. Would you recommend the use of Community Builder or Force.com site?
- A . Community Builder but only with the Napili or Koa template
- B . Force.com Sites
- C . It doesn’t matter, both will work
- D . Community Builder
- E . Neither, only Customer and Partner Portals currently support error pages
Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:
– Partner users should NOT be able to access accounts and cases that they do NOT have access to.
– A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.
– Partner users must be able to collaborate within the private groups they are members of.
What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.
- A . Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.
- B . Set External User Organisation Wide Defaults to Private on the Account and Case Object.
- C . Configure an Owner-based Sharing Rule on the Account and Case Object.
- D . Develop an Apex Managed Sharing Rule on the Account and Case Object.
Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community .
How should a Salesforce Admin add this capability to the Community? Choose one answer
- A . Implement a Web-to-case form to capture user details and use case details to create a Community user
- B . Create a publically accessible custom page with the registration details and add a link to the Community login page
- C . Use the registration form in the company website and allow users to register
- D . Enable the option Allow External Users to Self-register in the Community Management page
The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections.
When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers
- A . Assign relevant articles to a group
- B . Add the More Topics link to the navigation menu
- C . Make sure subtopics are enabled in the page headline
- D . Enable Feed Tracking for these topics
CORRECT TEXT
During a recent review of their partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using .
Which two individual actions should a Community Cloud consultant recommend to address this issue? Choose 2 answers
Select one or more of the following:
- A . Install a lightning Bolt template the AppExchange
- B . Build custom HTML pages according to marketing specifications
- C . Implement a custom theme for the Community
- D . Build Visualforce pages and apply custom CSS
Universal Containers has created a new LightningCommunity in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages .
What should the admin use to migrate changes from sandbox to production?
Select one or more of the following:
- A . Metadata AP
- B . Force.com IDE
- C . Template export
- D . Change sets
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation.
Where should the Salesforce Admin delete the recommendation?
- A . From the All Communities setup page
- B . From the Community Workspace
- C . From the Community site
- D . From the Community Builder
What features are you able to take advantage of in the Topic Management section of the Community Manager?
- A . Create, Merge, Rename and Delete Topics
- B . Define Knowledge Articles that will be displayed against each topic
- C . Assign Featured and Navigational Topics
- D . Assign Featured Topics Only
- E . Assign Navigational Topics Only
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